Summary
Overview
Work History
Skills
Affiliations
Languages
References
Timeline
Generic

Marissa Schopp

Bloomington

Summary

Dynamic barista with expertise in drink preparation and customer engagement at The Cats Meow Cafe. Proven ability to customize orders and resolve conflicts, enhancing customer satisfaction. A dedicated team player skilled in POS operation and food safety, committed to maintaining a clean and efficient work environment while training new hires effectively.

Overview

4
4
years of professional experience

Work History

Barista/Cleaner

The Cats Meow Cafe
Bloomington
08.2023 - Current
  • Memorized official and off-menu coffee and tea preparations.
  • Utilized POS system to receive and process customer payments.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Maintain a friendly and healthy work environment.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Clean up after cats, like vomit, urine, spills, food, etc.
  • Clean the litter boxes. Replace litter.

Sales Associate

Spirit Hallowenn
Bloomington
09.2024 - 11.2025
  • Greet guests with a smile when they first walk in, and ask if they need any assistance finding anything.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organize and put costumes and merchandise in their correct spots in the store.
  • Work on the POS system and check the guest out.
  • Prepared merchandise for purchase or rental.
  • Worked with fellow sales team members to achieve group targets.
  • Organized stockroom shelves according to size, color or style.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered customer inquiries regarding product features, pricing, and availability.

Food Runner/Server/Busser

Revery
Bloomington
02.2024 - 07.2025
  • Greeted guests with friendliness and professionalism.
  • Actively contributed to the team by taking on additional duties during staff shortages or special events.
  • Maintained cleanliness and organization of serving stations and dining areas.
  • Assisted servers in setting up tables for guests.
  • Stocked service stations with ice, napkins and straws.
  • Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Efficiently delivered food orders from kitchen to tables, ensuring timely service.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Removed dishes and glasses from tables for cleaning.
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Organized food orders and ensured accuracy of items served to customers.
  • Effectively multitasked within fast-paced environment.

Cashier/Drive-Thru Cashier

McAlister Deli
Bloomington
11.2022 - 09.2023
  • Welcomed customers, offering assistance to help find store items.
  • Offered customers carry-out service at completion of transaction.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Built and maintained productive relationships with employees.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted in training new employees on restaurant procedures and policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Ensured compliance with all health regulations related to food handling practices.

Hostess

Applebee's Grill + Bar
Bloomington
02.2022 - 09.2022
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Greeted guests upon arrival and escorted them to their tables.
  • Stocked server areas with supplies before, during and after shifts.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Assisted servers in bussing tables when needed during busy periods.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained a clean and organized dining area.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Assigned patrons to suitable tables according to server rotation.

Skills

  • Drink preparation
  • POS operation
  • Food safety
  • Customer engagement
  • Inventory management
  • Order customization
  • Conflict resolution
  • Time management
  • Effective communication
  • Food running
  • New hire training
  • Espresso machine operations
  • Menu memorization
  • Team player
  • Attention to detail
  • Drink customization
  • Multitasking and organization
  • Product upselling
  • Physical stamina
  • Safe food handling practices
  • Dining room maintenance
  • Coffee and tea expertise
  • Friendly and outgoing
  • Workflow management
  • Order taking
  • Solid problem solver
  • Latte art
  • Cleanliness
  • Cash handling

Affiliations

  • I love traveling anywhere i want to see everything!
  • Reading is my favorite hobby it is my biggest outlet.
  • I love fashion and seeing the beauty in everything.
  • I love hiking and running and just being by myself in nature!

Languages

ASL
Limited

References

References available upon request.

Timeline

Sales Associate

Spirit Hallowenn
09.2024 - 11.2025

Food Runner/Server/Busser

Revery
02.2024 - 07.2025

Barista/Cleaner

The Cats Meow Cafe
08.2023 - Current

Cashier/Drive-Thru Cashier

McAlister Deli
11.2022 - 09.2023

Hostess

Applebee's Grill + Bar
02.2022 - 09.2022

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Marissa Schopp