Marissa Sancho

Chicago

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

years of professional experience

Work History

Server / In-Room Dining

Radisson Blu Aqua Chicago

Chicago

04.2025 - Current

Delivered professional and friendly service in a high-volume, upscale hotel environment
Managed multiple tables efficiently while tracking guest preferences and special requests
Recommended food, wine, and cocktails to enhance guest experience and drive sales
Addressed guest concerns promptly, resolving issues to ensure satisfaction and repeat business
Collaborated with kitchen and service teams to ensure accurate orders and timely delivery
Processed cash and credit transactions with high accuracy and attention to detail
Maintained organized, compliant service areas in accordance with hotel and health code standards

Banquet Server / Breakfast Server

Kimpton Hotels & Restaurants

Savannah

12.2023 - 01.2025

Executed banquet setup, service, and breakdown with professionalism and attention to detail
Delivered exceptional service in both à la carte and banquet settings for diverse events and guests
Collaborated with front- and back-of-house teams to ensure seamless service execution
Processed high-volume cash and credit transactions accurately, ensuring balanced end-of-shift totals
Established trust with guests by securely managing payments and personal information
Supported inventory management by restocking dining and bar supplies

Bartender / Server / Hostess

Squirrel's Pizza

Savannah

03.2020 - 12.2023

Oversaw bar operations, ensuring timely preparation and accurate serving of drinks
Provided attentive customer service while assisting guests with food and beverage selections
Engaged guests with menu items and daily specials to encourage upselling
Bussed tables and maintained cleanliness while assisting waitstaff during peak hours
Answered phones and processed to-go orders, ensuring correct payments and timely fulfillment
Performed cash handling, drawer balancing, and end-of-shift closeouts

Education

Bachelor's degree - Graphic Design

Savannah College of Art and Design

Savannah, GA

06.2024

Skills

Customer service
Building relationships
Sales support
Product recommendations
Cash handling
Transaction accuracy
Drawer balancing

Attention to detail
Problem resolution
De-escalation
Compliance
Confidentiality
Time optimization
Professionalism

Timeline