Marissa Poteet
Springfield
Summary
I have developed strong communication and conflict resolution skills in fast-paced customer-focused environment. My organizational skills have also played a vital role with helping me accomplish tasks in a timely manner. With flight times constantly fluctuating, I can also easily adapt to changes in my schedule.
Overview
2
2
years of professional experience
Work History
Customer Service Agent & Gate Agent
Abraham Lincoln Capital Airport
07.2024 - Current
- Assisted customers with inquiries and provided accurate information regarding airport services and amenities.
- Resolved customer complaints efficiently, ensuring a positive travel experience for passengers.
- Trained new staff on customer service protocols and airport policies to ensure consistency.
- Maintained cleanliness and organization in service areas, contributing to overall operational efficiency.
- Adapted quickly to changing environments during peak travel periods, enhancing responsiveness to passenger needs.
Education
Associate of Arts - Psychology
Lincoln Land Community College
Springfield, Illinois, IL05-2025
Skills
- Customer service
- Problem resolution
- Communication skills
- Active listening
- Data entry
Timeline
Customer Service Agent & Gate Agent
Abraham Lincoln Capital Airport
07.2024 - Current
Associate of Arts - Psychology
Lincoln Land Community College