Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Poteet

Springfield

Summary

I have developed strong communication and conflict resolution skills in fast-paced customer-focused environment. My organizational skills have also played a vital role with helping me accomplish tasks in a timely manner. With flight times constantly fluctuating, I can also easily adapt to changes in my schedule.

Overview

2
2
years of professional experience

Work History

Customer Service Agent & Gate Agent

Abraham Lincoln Capital Airport
07.2024 - Current
  • Assisted customers with inquiries and provided accurate information regarding airport services and amenities.
  • Resolved customer complaints efficiently, ensuring a positive travel experience for passengers.
  • Trained new staff on customer service protocols and airport policies to ensure consistency.
  • Maintained cleanliness and organization in service areas, contributing to overall operational efficiency.
  • Adapted quickly to changing environments during peak travel periods, enhancing responsiveness to passenger needs.

Education

Associate of Arts - Psychology

Lincoln Land Community College
Springfield, Illinois, IL
05-2025

Skills

  • Customer service
  • Problem resolution
  • Communication skills
  • Active listening
  • Data entry

Timeline

Customer Service Agent & Gate Agent

Abraham Lincoln Capital Airport
07.2024 - Current

Associate of Arts - Psychology

Lincoln Land Community College
Marissa Poteet