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Associate Principal Engineer

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Polite and professional Customer Service Agent/Gate Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of productivity and quality in high-volume settings. Skillful in building long-lasting, loyal customer relationships within the Alaska/G2 company and wherever placed.

Dedicated and compassionate individual with progressive career history in direct patient care, triage, care coordination and customer service in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult and high-stress situations. Consistently developing strong relationships with people and families through empathetic communication, respectful attitude and excellent customer service.

Proactive, high adaptable Systems Engineer professional with extensive experience in the Venezuela petroleum industry (PDVSA) at the Information Technology Management department providing quality customer service, technical support, and inventory control. Also experienced as a Gate Agent and Customer Service Agent the Worldwide Flight Services, demonstrating strong interpersonal skills, crisis management, and a commitment to customer satisfaction in fast-paced environments.

I am a hard working , self developing professional who is always pushing my limits towards achieving as many character building skills as possible. I strive towards delivering strong work ethics, by displaying the utmost professionalism when working and giving the highest quality of customer service . I am a team player and an independent strategist, with a strong ability to troubleshoot and multitask. I am positive thinking and pride myself in my ability to give a personal touch of care to my work style and have exceptional communication skills. I ruse to challenges, because I see every obstacle as a learning opportunity towards gaining knowledge and improved skills . I appreciate every opportunity I was ever given being that I have been working since the age of 14 and I know that I will be an asset to any company that gives me a chance to shine as one of their team members.

Marissa Poteet

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Customer Service Agent & Gate Agent

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Associate of Arts - Psychology

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Customer Service Agent & Gate Agent

Associate of Arts - Psychology

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