Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Crotty

Downers Grove

Summary

Accomplished pharmacy technician with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within teams and extremely adaptable to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

United Health Group
07.2022 - Current
  • Performed telephonic outreach with members to ensure medication adherence with blood pressure, cholesterol and diabetes medications.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems over telephone by navigating multiple systems.
  • Provided exceptional customer service, fostering positive relationships with all United Health Care members.
  • Consulted with pharmacy representatives to complete claims processing, resolve concerns, and reconcile payments.

Pharmacy Technician

Jewel Osco
05.2014 - 07.2022
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness..
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.

Education

Bachelor of Science - Biology

Benedictine University
Lisle, IL
01-2013

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering and resolving customer questions and issues
  • Drug inventory control
  • Interpreting and processing medication orders
  • New hire onboarding and training

Timeline

Pharmacy Technician

United Health Group
07.2022 - Current

Pharmacy Technician

Jewel Osco
05.2014 - 07.2022

Bachelor of Science - Biology

Benedictine University

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Marissa Crotty