Marisol Arroyo
Plainfield
Summary
Highly skilled and enthusiastic professional with more than six years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Practice Manager
Personal Physicians
01.2016 - 01.2018
- Conducted initial phone or video interviews with candidates to assess basic qualifications and fit for the role
- Scheduled interviews and tracked interview progress, providing feedback to physicians based on pre-screening results; Also ensured all required new hire paperwork and documentation was completed accurately and in a timely manner
- Managed and coordinated the onboarding process for new hires and physicians, including setting up initial software accounts and direct deposits
- Served as the first point of contact for employee inquiries regarding HR policies, benefits, and payroll
- Maintained and organized employee records, ensuring accuracy and confidentiality
- Supervised two locations, which included twenty-two employees and six physicians
- Maintained accurate and up-to-date employee records in the HR information system, including benefits, employment status, and personal data
- Coordinated a maintenance schedule for both locations, as well as all purchases of medical and office supplies within budget guidelines
- Ensured compliance with federal and state labor laws and employment regulations
Medical Office Manager
Boston Medical GROUP
01.2015 - 01.2016
- Served as a link between management and employees by handling questions, interpreting, and helping resolve work-related problems
- Reviewed and approved timecards for processing by payroll department
- Organized, updated, and maintained over two hundred patient charts
- Verified HIPPA compliance was executed during daily operations
- Provided thorough supervision for day-to-day operations of the facility in accordance with set policies and guidelines
Medical Office Supervisor
Resurrection Health
01.2013 - 01.2015
- Coordinated third-party training accordingly, which included EPIC software conversion, annual employee development training, and CPR training
- Served as a liaison between management and clinical staff
- Provided thorough supervision for day-to-day operations of the facility in accordance with set policies and guidelines
- Organized and led monthly personnel meetings with twelve staff members
- Completed providers CME reimbursements and office expense reports
- Reviewed employees’ timecards for processing by the payroll department
- Conducted performance evaluations for department employees
- Monitored staffing patterns and facility hours for efficiency and made changes when necessary
- Planned and organize staff development and orientation programs for all staff members
- Conducted probationary and annual performance evaluations of all medical assistants and patient care specialists in our clinic
- Coordinated the hiring of temporary staff with third party temporary agencies
Education
Bachelor Of Business Administration -
Robert Morris University
Associates Degree - Applied Science
Robert Morris University
Skills
- Organizational skills
- Attention to detail
- Ability to handle sensitive information with confidentiality
- Policy implementation
- Records management
- Practice management
- Staff management
- Recruiting
- Onboarding processes
- HR policies and procedures
Accomplishmentsprojects
- Lead ISMIE audits successfully.
- Collaborated with third party vendors for the migration of data during the conversion of IDX to EclinicalWorks. (Personal Physicians)
- Implementation of a new onsite Quest diagnostic laboratory and an allergy clinic. (Personal Physicians)
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Personal Physicians
01.2016 - 01.2018
Medical Office Manager
Boston Medical GROUP
01.2015 - 01.2016
Medical Office Supervisor
Resurrection Health
01.2013 - 01.2015
Associates Degree - Applied Science
Robert Morris University
Bachelor Of Business Administration -
Robert Morris University
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