Marisol Alvarado
Chicago
Summary
Dynamic Licensed Insurance Agent with expertise from One Digital Advanced Health, recognized for achieving high client retention rates through exceptional service and effective client relationship management. Skilled in insurance product knowledge and persuasive communication, I excel in tailoring coverage options to meet individual needs while fostering trust and satisfaction among clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
One Digital Advanced Health
05.2025 - Current
- Assisted clients in understanding insurance products and services.
- Provided support during policy applications and renewals.
- Developed knowledge of industry regulations and compliance requirements.
- Researched client needs to recommend appropriate coverage options.
- Attended training sessions to improve product knowledge and sales techniques.
- Promoted products and services using upselling and other sales strategies.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Assisted clients in understanding Medicare plans and benefits, ensuring clear communication of options.
- Conducted needs assessments to recommend suitable Medicare coverage tailored to individual client requirements.
- Maintained up-to-date knowledge of Medicare regulations and policy changes to provide accurate information.
- Assisted clients with the completion of applications.
Medical Billing Specialist
Ivin Billing
03.2021 - Current
- Processed medical claims with high accuracy, ensuring timely reimbursement and compliance with regulations.
- Reviewed patient records and insurance information to confirm eligibility and coverage details.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance communication channels.
- Utilized billing software to track payments and manage accounts receivable efficiently.
Master Personal Trainer
LA Fitness
11.2023 - 02.2025
- Developed personalized fitness programs tailored to individual client goals and needs.
- Conducted initial fitness assessments to determine client strengths and areas for improvement.
- Provided ongoing motivation and support to clients during training sessions, fostering positive relationships.
- Demonstrated proper exercise techniques to ensure safety and effectiveness in workouts.
- Monitored client progress, adjusting training regimens as necessary to optimize results.
- Educated clients on nutrition and healthy lifestyle choices to enhance overall wellness.
- Maintained cleanliness and organization of training equipment and facilities for optimal user experience.
Medical Office Receptionist
Swedish Covenant Hospital
08.2019 - 10.2021
- Managed patient check-in and check-out processes to enhance office workflow.
- Scheduled appointments using electronic health record systems for optimal resource allocation.
- Handled patient inquiries and provided information about services, ensuring high satisfaction levels.
- Assisted with insurance verification and billing inquiries to streamline administrative operations.
- Maintained accurate patient records and ensured compliance with confidentiality regulations.
- Coordinated communication between medical staff and patients to improve care delivery efficiency.
- Trained new staff on reception procedures to foster consistent service standards.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Education
Associate of Science - General Business Administration
DeVry University
Chicago, IL06-2027
Personal Training Certification -
International Sports Sciences AssociationM
Online01-2023
Youth Connection Charter High School
Chicago, IL06-2014
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Goal oriented
- Product presentation
- Persuasion techniques
- Inbound sales
- Customer relationship building
- Data entry
- Verbal communication
- Schedule management
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Multitasking
- Computer skills
- Organizational skills
- Active listening
Certification
- AHIP (America's Health Insurance Plans) 2025 certification for Medicare and FWA (Fraud, Waste, and Abuse) 2025 & 2026
- CMS (Centers for Medicare & Medicaid Services) certification 2025 & 2026
- Certified to sell insurance plans such as United Health Care, Aetna, Zing Health, Cigna, Humana, Wellpoint, Wellcare, Blue Cross and Blue Shield...
- Licensed Insurance Agent
Languages
English
Native or Bilingual
Timeline
Licensed Insurance Agent
One Digital Advanced Health
05.2025 - Current
Master Personal Trainer
LA Fitness
11.2023 - 02.2025
Medical Billing Specialist
Ivin Billing
03.2021 - Current
Medical Office Receptionist
Swedish Covenant Hospital
08.2019 - 10.2021
Associate of Science - General Business Administration
DeVry University
Personal Training Certification -
International Sports Sciences AssociationM
Youth Connection Charter High School
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