Marisa Diaz
Schaumburg
Summary
Motivational leader and problem-solver with advanced operational, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, leading and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Sales Lead Manager
Fabletics
Schaumburg
09.2023 - Current
- Led sales team to achieve monthly performance goals.
- Assisted in training for new sales associates.
- Managed a team of 10+ sales representatives in a fast-paced environment.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Replenished merchandise displays throughout the store as needed.
BDC Representative
Schaumburg Toyota
Schaumburg
05.2019 - 09.2022
- Answers all phone calls directed to the service department.
- Assist customers on the line with any general questions and appointment scheduling.
- Outbound calls made to remind customers of any needed upcoming vehicle maintenance.
Customer Service Specialist
Best Buy
Schaumburg
01.2017 - 05.2019
- In charge of running the customer service desk for all returns, exchanges and/or general questions.
- Answers all phone calls directed to the service desk and assists customers on the line.
- Count the registers and the safe daily to ensure the proper amount is kept in store at all times.
Guest Service Associate
Target
Schaumburg
01.2016 - 01.2017
- In charge of running and supervising the entire front end.
- Opening and closing of all registers in the store.
- Handled large amounts of cash to be processed for bank drops and deposits to the safe.
- Helped manage the store’s inventory control.
Registry Consultant
Babies R Us
Schaumburg
01.2013 - 01.2016
- In charge of running the customer service desk for all returns, exchanges and/or general questions.
- Assisted new parents on creating their registries and explained all benefits that came with it.
- Managed customer registry inquiries and provided personalized assistance.
- Handled incoming calls from customers seeking assistance with their registrations.
Skills
- Cash Handling
- Stocking and Replenishing
- Customer service
- Team building
- Appointment scheduling
- Employee training
- Team work and collaboration
- Excellent communication
Timeline
Sales Lead Manager
Fabletics
09.2023 - Current
BDC Representative
Schaumburg Toyota
05.2019 - 09.2022
Customer Service Specialist
Best Buy
01.2017 - 05.2019
Guest Service Associate
Target
01.2016 - 01.2017
Registry Consultant
Babies R Us
01.2013 - 01.2016