Mario Tucker
Minooka
Summary
Dynamic and detail-oriented Network Engineer with hands-on training in routing, switching, and network troubleshooting, complemented by over 10 years of experience in enterprise IT operations at CDW. Strong foundation in TCP/IP, VLANs, subnetting, and network monitoring concepts, enhanced by practical lab experience using Cisco Packet Tracer. Proven ability to meticulously follow procedures, document issues, escalate incidents, and support 24/7 operations. Actively pursuing opportunities as a NOC Analyst or Junior Network Engineer to leverage technical skills and contribute to innovative network solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Distribution Services Supervisor
CDW
02.2019 - Current
- Support enterprise IT fulfillment and deployment operations
- Act as escalation point for technical issues
- Follow structured procedures and change management
- Coordinate with internal technical teams
Configuration Supervisor
CDW
12.2016 - 02.2019
- Managed teams responsible for system imaging and validation
- Ensured systems met technical requirements
Team Leader
CDW
07.2014 - 12.2016
- Led technicians performing OS deployment and validation
BTC Repair Technician
CDW
11.2010 - 07.2014
- Diagnosed and repaired desktops and laptops
- Installed operating systems and performed imaging
Education
Full Stack Network Engineering & Cybersecurity Associate - Network Engineer + Cybersecurity Program
NGT Academy
Phoenix, AZ06-2027
Skills
- TCP/IP, OSI Model, Subnetting
- VLANs & Inter-VLAN Routing
- Static Routing & Intro to OSPF
- DHCP, DNS, NAT
- Network Monitoring & Alert Response
- Incident Troubleshooting & Escalation
- Cisco IOS (Packet Tracer)
- Network Documentation & Change Control
- Windows Desktop & Server Fundamentals
- Hardware Diagnostics & Repair
- OS Installation, Imaging, & Deployment
- Tier 1/2 Technical Support
- Ticketing, Documentation, SOPs
- Technical support
- Network troubleshooting
Certification
- NGT Full Stack Network Associate (FSNA)
- CompTIA Network+
- CompTIA A+
- Lean Six Sigma Yellow Belt
- Change Management Certification
Timeline
Distribution Services Supervisor
CDW
02.2019 - Current
Configuration Supervisor
CDW
12.2016 - 02.2019
Team Leader
CDW
07.2014 - 12.2016
BTC Repair Technician
CDW
11.2010 - 07.2014
Full Stack Network Engineering & Cybersecurity Associate - Network Engineer + Cybersecurity Program
NGT Academy
NETWORK LABS
- VLANs, routing, DHCP, DNS, NAT
- Packet Tracer troubleshooting labs