Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Technical Business Analyst

Mario Ramos

Zurich North America
Chicago
7
years of professional experience

Technical professional prepared for impactful contributions in business analysis and system implementation. Proven track record in identifying business needs, developing solutions, and ensuring seamless integration. Strong focus on collaboration, adaptability, and achieving tangible results. Skilled in data analysis, process improvement, and stakeholder communication, consistently delivering projects aligned with organizational goals.

Work History

Technical Business Analyst

3 Years 7 Months
Zurich North America | 03.2022 - 10.2025
  • Led requirements workshops to translate business needs into clear user stories and acceptance criteria.
  • Facilitated process mapping sessions to align stakeholders on workflow gaps and improvement opportunities.
  • Collaborated with Agile teams to refine backlog priorities and support sprint planning.
  • Analyzed system and data impacts to ensure accurate documentation for policy administration changes.
  • Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.

Business Analyst/Developer

3 Years 10 Months
Sogeti/Capgemini | 05.2018 - 03.2022
  • Gathered business requirements and translated stakeholder needs into clear functional specifications.
  • Facilitated workshops to align business users, developers, and QA on process and solution scope.
  • Analyzed workflows to identify gaps, risks, and opportunities for process improvement.
  • Documented user stories, acceptance criteria, and process maps for Agile delivery teams.
  • Validated functional changes through test case review, defect analysis, and user acceptance support.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Education

Bachelor of Science - Information Systems

Dominican University | River Forest, IL | 05-2018

Skills

Functional specifications
User acceptance testing
Software development life cycle
SQL proficiency
IT infrastructure
Data analysis
Database design
Business administration
Requirements gathering
Internet of things
Technology implementation

Affiliations

Toastmasters Public Speaking – Member

Timeline

Technical Business Analyst

Zurich North America
03.2022 - 10.2025Read More

Business Analyst/Developer

Sogeti/Capgemini
05.2018 - 03.2022Read More

Dominican University

Bachelor of Science from Information Systems
Read More
Mario Ramos