Mario Figueroa
Bolingbrook
Summary
Experienced pharmacy and retail operations leader driving compliance and profitability through strategic planning and talent development. Enhanced clinical services and customer experience while optimizing inventory and managing P&L. Led multi-site operations and performance management, fostering a culture of accountability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Pharmacy & Retail Operations
Walgreens
08.2023 - 02.2026
- Led pharmacy and retail operations for a multi-district region spanning Central Illinois and Indiana.
- Oversaw P&L performance, labor budgeting, inventory efficiency, and operational execution.
- Enhanced pharmacy clinical services, including immunizations, MTMs, and adherence initiatives, to improve patient outcomes and service quality.
- Executed customer experience, merchandising, and sales improvement strategies, driving customer satisfaction and revenue growth.
- Ensured compliance with retail and pharmacy board regulations across all sites, mitigating risks and enhancing operational integrity.
- Delivered performance improvements through coaching, leadership development, and accountability frameworks.
District Manager, Pharmacy & Retail Operations
Walgreens
Deerfield
09.2018 - 08.2023
- Led talent development initiatives, succession planning, and performance management to build a high-performing team aligned with organizational goals.
- Improved profitability through data-driven action planning and disciplined expense management.
- Enhanced clinical service delivery and retail execution to drive market share growth.
- Directed operational performance across multiple retail and pharmacy locations to enhance service delivery and customer satisfaction.
- Strengthened regulatory compliance and operational consistency across the district.
Store Manager, Pharmacy & Retail Operations
Walgreens
09.2012 - 09.2018
- Managed daily operations, P&L, staffing, and merchandising, ensuring optimal performance in high-volume store.
- Enhanced inventory management accuracy, reduced shrink, and controlled labor costs to maintain operational efficiency.
- Increased customer satisfaction through team engagement and service initiatives.
- Supported pharmacy operations and clinical services while ensuring compliance with regulatory standards.
Assistant Manager
Walgreens
10.2007 - 09.2012
- Executed retail standards, managed inventory processes, and upheld customer service expectations to ensure a positive shopping experience.
- Assisted store management with operations, merchandising, and team leadership to enhance overall store performance.
- Cultivated leadership and operational management skills to support team development and store efficiency.
Education
B.A./B.S. - Criminal Justice
Westwood College
01-2009
Skills
- Pharmacy clinical services
- Regulatory compliance
- Supply chain management
- Profit and loss analysis
- Budget management
- Strategic planning
- Multi-site leadership
- Performance management
- Retail operations improvement
- Customer experience enhancement
- Merchandising strategies
- Talent development
Languages
Spanish
Professional
Certification
Pharmacy Technician Board Certified PTCB
Accomplishments
Top EBITDA Performer FY23 and FY25
Timeline
Director of Pharmacy & Retail Operations
Walgreens
08.2023 - 02.2026
District Manager, Pharmacy & Retail Operations
Walgreens
09.2018 - 08.2023
Store Manager, Pharmacy & Retail Operations
Walgreens
09.2012 - 09.2018
Assistant Manager
Walgreens
10.2007 - 09.2012
B.A./B.S. - Criminal Justice
Westwood College