Marina A Badillo
Joliet
Summary
Positive team leader skilled at operating groups efficiently to meet daily goals. Successful background matching new upcoming employees with roles for maximum performance. Proactive and hardworking individual focused on continuous improvement. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Guiding playtime, leading exercise activities and teaching rules.
Overview
2
2
years of professional experience
Work History
Member Experience Specialist/Childcare Attendant
VASA Fitness
12.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about services.
- Learned and maintained in-depth understanding of membership and service information to offer knowledgeable responses to diverse customer questions.
- Handled complaints with prompt, courteous service to uphold a professional environment.
- Provided continuous supervision to children during activities to maintain safe playing environments.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated with parents regarding child's behavior, daily activities, and concerns.
Team Trainer
Tropical Smoothie Cafe
01.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Education
High School Diploma -
Joliet Central High School
Joliet05.2022
Skills
- New Employee Training
- Knowledge Base
- Issue and Complaint Resolution
- Excellent Communication
- Teamwork and Collaboration
- Client Relationships
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Timeline
Team Trainer
Tropical Smoothie Cafe
01.2023 - Current
Member Experience Specialist/Childcare Attendant
VASA Fitness
12.2021 - Current
High School Diploma -
Joliet Central High School
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