Marina Voityna
Darwin Global Partners
1
year of professional experience
5
Languages
Energetic and personable individual with excellent communication and problem-solving abilities. Possesses solid understanding of client relations and conflict resolution, combined with skills in project management and customer support. Aiming to enhance client satisfaction and drive business growth through dedicated service and attention to detail.
Work History
Client Service Manager
3 Months- Analyzed client feedback to identify process improvement opportunities
- Ensured delivery of quality service and support to clients
- Hiring and training new personnel
- Developed client relationships through proactive communication and regular follow-ups.
- Utilized CRM software to track client interactions and manage service requests efficiently.
- Developed new employees and ongoing performance assessment of current employees.
English Tutor
1 Year 1 Month- Developed lesson plans tailored to students' needs
- Delivered subject expertise in classroom settings
- Created an encouraging environment for student engagement
- Student performance monitoring
- Provided constructive feedback to students on assignments
- Designed customized lesson plans to enhance student engagement and comprehension in English language skills.
- Assessed students' progress through regular evaluations, adapting teaching methods to meet diverse learning needs.
Education
Bachelor of Science - International Economics
Master of Science - International Economic Relations
Skills
Client relationship management
Communication abilities
Collaborative teamwork
Adaptability
Critical thinking
Conflict resolution
Client relationship management
LANGUAGES
English
Full Professional
Ukrainian
Native or Bilingual
Hebrew
Elementary
Russian
Native or Bilingual
German
Elementary
Timeline
Client Service Manager
Darwin Global Partners
01.2022 - 04.2022Read More
English Tutor
Workplace/Company
01.2021 - 02.2022Read More
Kyiv National Economic University
Bachelor of Science from International Economics
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Kyiv National Economic University
Master of Science from International Economic Relations
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