Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
LANGUAGES
Timeline
Awards
Generic

Marina Trujillo

Glendale Heights

Summary

Customer Service Agent with 5+ years of experience.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Aarco American Insurance-Elgin
08.2020 - 01.2025
  • Performed follow up calls as needed
  • Processed payments online
  • Received cash/money order/check payments
  • Instructed clients with questions
  • Answered phone calls
  • Managed front desk operations, ensuring efficient scheduling and customer flow.
  • Developed and maintained filing systems for client records and insurance documents.
  • Answered multi-line phone system, directing calls to appropriate departments promptly.
  • Coordinated appointments and meetings for staff, enhancing overall office productivity.
  • Provided exceptional customer service, resolving inquiries and issues effectively.
  • Trained new reception staff on procedures and office protocols, fostering team cohesion.
  • Implemented process improvements for check-in procedures, reducing wait times significantly.
  • Collaborated with insurance agents to prepare client documentation and policy renewals efficiently.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Customer Service Representative

Daka Insurance
04.2016 - 12.2018
  • Greeted phone calls and greet clients. Provided clients with prompt and professional Service. Assist clients with non coverage related inquiries. Sort and distribute mail/courier, filing and other general duties. Processed payments and received cash and check payments

Cashier/Customer Service

Dinos Finer foods
02.2011 - 11.2013
  • Ensured transactions were accomplished in an efficient manner with a high level of accuracy. Open/closed location as required and ensured all tasks and checks were completed. Provided support to customers
  • Completed help doing money transfers and processed payments and cashing checks for clients
  • Responded to phone calls and directed to proper department

Education

Associates -

College of Dupage
07.2025

Skills

  • Cash register
  • Customer service
  • Microsoft Excel
  • Microsoft Office
  • Previous experience with customer service
  • A highly motivated person with passion to work
  • Basic math
  • Always ready to Learn new things
  • Smart appearance, reliable and always on time
  • Bilingual
  • Front desk
  • Previous experience with cash handling environment
  • Computer skills
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Verbal and written communication
  • Office organization
  • File organization
  • Sensitive information handling
  • Administrative support

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • High school Diploma 2011
  • Drivers License Class B 2012

LANGUAGES

Spanish
English

Timeline

Front Desk Receptionist

Aarco American Insurance-Elgin
08.2020 - 01.2025

Customer Service Representative

Daka Insurance
04.2016 - 12.2018

Cashier/Customer Service

Dinos Finer foods
02.2011 - 11.2013

Associates -

College of Dupage

Awards

Aaro American Insurance February 2024, Employee of the Month, Recognition for exceeding expectations

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Marina Trujillo