Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Marina Herrera

South Elgin

Summary

Accomplished Credit Verification Specialist with a proven track record at JPMorgan Chase Bank, enhancing verification accuracy and customer satisfaction. Skilled in data verification and bilingual communication, consistently exceeding quality control audits. Recognized for detailed work performance and exceptional customer service, adept at resolving complex issues and improving operational efficiency.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Credit Verification Specialist

JPMorgan Chase Bank - Chase Auto
01.2011 - 11.2024
  • Reviewed documentation to ensure compliance with regulatory standards.
  • Verified data accuracy, contributing to error reduction.
  • Documented verification outcomes to support decision-making processes.
  • Resolved verification issues to support accurate and timely processing.
  • Implemented best practices to enhance verification accuracy and efficiency.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.
  • Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
  • Conduct phone interviews with potential auto customers; investigate and ensure due diligence.
  • Interact with dealers, external customers and internal departments with Chase.
  • Conduct employment and insurance verifications
  • Investigate and verify pertinent loan information is valid.
  • Perform application rekeys to identify and correct submission errors.
  • Meet or exceed quality control audits
  • Participate in the document retention process.
  • Concierge for Private Lable Captive Finance - Fisker Finance, focusing on enhancing customer service and satisfaction.
  • Volunteered to work on different projects.
  • Received accolades from both customers and coworkers for great customer service and very detailed work performance.
  • Additional roles at JPMorgan Chase Bank: Loan Funding Specialist and Credit Card Collection Representative.

Field Service Manager - Audit Specialist

Alliance Inspection Management
08.2009 - 07.2010
  • Conduct Wholesale Audits in accordance with Ford and Nissan Credit procedures of dealership inventory.
  • Identify any wholesale irregularities, security and potential loss situations.
  • Assist dealers in resolving inventory discrepancies and report unusual events to management.
  • Skilled decision maker, able to anticipate potential conflicts and bring to mutual beneficial solution.
  • Communicate audit results to Dealer Principal and Office Manager.
  • Report and summarize audit for final review to corporate office and tie up loose ends.

Audit Specialist - Administrative Assistant

Ford Motor Credit Company - Lincoln Mercury
02.1994 - 07.2009
  • Responsible for conducting wholesale audits of dealership inventory, including problem resolution.
  • Identify any wholesale irregularities, security and potential loss situations.
  • Assist dealers in resolving inventory discrepancies and report unusual events to management.
  • Communicate audit results to Dealer Principal and Office Manager.
  • Skilled decision maker, able to anticipate potential conflicts and bring to mutual beneficial resolution.
  • Report and summarize audit results for final review to corporate office.
  • Represent the company in court proceedings as an expert witness for both repossession and charge-off accounts retail and lease.
  • Conduct retail and lease auto inspections for audit follow-up and or insurance claims
  • Planning and preparation of daily activities, maintaining appointments, scheduling meetings, travel arrangements, office supplies and handling sensitive information for the office and employees.
  • Additional Roles at Ford Motor Credit Company include: Cashier/Head Cashier, Credit Investigator, Title Clerk, Collections/Customer Service, Wholesale Clerk, Repo Clerk, Retail and Lease Funding Specialist and Spanish Translator.


Skills

  • Data verification
  • Identity verification
  • Problem solving
  • Verification accuracy
  • Detail verification
  • Compliance check
  • Document verification
  • Customer service
  • Analytical thinking
  • Data entry
  • Communication skills
  • Time management

Certification

CPR certified 2024

Languages

Spanish
Native or Bilingual

Timeline

Credit Verification Specialist

JPMorgan Chase Bank - Chase Auto
01.2011 - 11.2024

Field Service Manager - Audit Specialist

Alliance Inspection Management
08.2009 - 07.2010

Audit Specialist - Administrative Assistant

Ford Motor Credit Company - Lincoln Mercury
02.1994 - 07.2009

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Marina Herrera