Mariia Drohomyretska
Chicago
Summary
Detail-oriented and client-focused professional with 7+ years of experience in case management, customer service, and administrative coordination. Bilingual in English and Ukrainian, with a strong track record of building rapport across diverse populations and delivering high-quality support. Adept at guiding clients through complex processes, managing documentation, and ensuring compliance with regulatory standards. Known for resolving issues efficiently, maintaining organized records, and contributing to collaborative team environments.
Overview
8
8
years of professional experience
Work History
Case Manager
YMCA International Services
09.2023 - Current
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Assist clients with federal and state benefits applications, crisis support, and social service referrals
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Assistant Manager
Titanic Mardan Palace Group
06.2019 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations for a team of 40
- Controlled costs, monitored product and labor expenses, and ensured compliance
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Office Assistant
West Hills Cottage Town
09.2020 - 05.2021
- Expedited document processing with accurate data entry and timely filing
- Enrolled clients in company services, assessed needs, and developed service plans
- Assisted with program applications and counseling service coordination
- Provided translation and maintained office documentation
Office Administrator
Familia
11.2017 - 04.2019
- Ensured compliance with company policies and food safety regulations
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Conducted restaurant assessments and prepared monthly sales reports
- Negotiated vendor contracts and managed inventory costs
Tour Guide
TUI LLC
04.2017 - 09.2017
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
Education
Bachelor of Science - Hotel & Restaurant Management
Vasyl Stefanyk Precarpathian National University
Ukraine06-2018
Skills
- Bilingual Communication (English–Ukrainian)
- Case Management & Client Advocacy
- Crisis Resolution & Customer Support
- Insurance & Benefits Application Support
- Social Services Referrals
- Relationship Building & Team Collaboration
- Documentation Accuracy & Records Management
- Office Program Coordination & Regulatory Compliance
Community Service
- Brave Ukrainians Foundation, (Turkey), Turkey, Coordinated fundraising and shipment of medical supplies for Ukrainian soldiers
- VSP National University, (Ukraine), Ukraine, Organized holiday events for orphaned children
Languages
Ukrainian
Native or Bilingual
English
Full Professional
Timeline
Case Manager
YMCA International Services
09.2023 - Current
Office Assistant
West Hills Cottage Town
09.2020 - 05.2021
Assistant Manager
Titanic Mardan Palace Group
06.2019 - 09.2022
Office Administrator
Familia
11.2017 - 04.2019
Tour Guide
TUI LLC
04.2017 - 09.2017
Bachelor of Science - Hotel & Restaurant Management
Vasyl Stefanyk Precarpathian National University
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