MARIGONA JAKUPI
Bebe Stores Inc.
2017
years of professional experience
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem solving skills.
Work History
Behavior Health Therapist
- Provided compassionate Psychotherapy services in a professional clinical setting..
- Developed behavior intervention plans based on principles of applied behavior analysis.
- Developed strong therapeutic relationships, fostering trust and rapport with clients from diverse backgrounds.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
Customer Service Key Holder
2 Years 8 Months- Trained and mentored new staff on customer service standards and sales techniques.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Assessed customers’ needs and provided assistance, information on products featured.
- Managed cash handling processes, including opening and closing registers accurately.
- Collaborated with team members to uphold safety standards throughout the store.
- Worked with fellow associates to maintain store safety
Sales Associate
1 Year 6 Months- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with management to implement new sales strategies, boosting store efficiency and revenue.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Maintained a clean and inviting store environment for enhanced customer experience.
Sales associate
1 Year 8 Months- Greeted customers and helped with product questions, selections, and purchases.
- Developed visual merchandising displays to attract customer attention and drive sales.
- Promoted to Leather specialist and trained new staff on sales techniques and product knowledge.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Maintained accurate cash drawer, ensuring accountability during shifts.
Education
Master of Arts - Clinical Psychology
Bachelor of Arts - Psychology
Skills
Therapeutic communication
Listening skills
Customer service
Multitasking strength
Behavior intervention strategies
Multitasking strength
Interpersonal communication
Consistent attendance
Goal-oriented
Timeline
Customer Service Key Holder
Bebe Stores Inc.
10.2013 - 06.2016Read More
Sales Associate
Michael Kors
05.2012 - 11.2013Read More
Sales associate
Fossil
11.2011 - 07.2013Read More
Behavior Health Therapist
InTouch Mind Health, Psychotherapy & Counseling for Individuals, Couples, and Family
2019 - 2021Read More
Roosevelt University
Master of Arts from Clinical Psychology
Read More
Benedictine University
Bachelor of Arts from Psychology
Read More