Marieli Gomez-Aviles
Crest Hill
Summary
Bilingual Punctual, detail oriented and hard working. Excels in fast-paces environments. Multitasking and communication abilities thrive to help enhance patient/customer experiences. Adept in medical scheduling and embodying exceptional people skills, I significantly improved office efficiency and training processes.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Illinois Dermatology Institute
02.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced patient satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of patient interactions, streamlining communication efforts between various departments.
- Insurance verification
- Patient registration
Front Desk Receptionist
Illinois Dermatology Institute
08.2021 - 01.2025
- Greeted patients with a friendly approach.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Answer incoming phone calls from patients and call center.
- Assist with scheduling appointments.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assist patients with mobile check-ins.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Sent out certified letters.
- Handled front desk office supply needs.
- Head trainer for new employees for multiple offices.
Receptionist/Ophthalmic Assistant
West suburban eye center
10.2020 - 08.2021
- Greeted patients and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Verified vision insurances.
- Fax patients' reports of exams.
- Collect insurance copays.
- Cross-trained as ophthalmic assistant to room patients and get medical history before being seen by the doctor.
- Conduct vision tests and dilate patients.
Office Receptionist
Naperville vision care
08.2019 - 07.2020
- Prepare patients for the doctor.
- Perform 'pretests' on patients (hot air balloon test, scans, air puff).
- Prepare patient files, answer phones, and schedule patients' appointments.
- Also learned how to pull up patient insurance and make sure patients are eligible for ocular services.
Lead Management
Third Party Pet
02.2016 - 04.2019
- Answer many incoming calls.
- Call customers who were interested in a specific breed of dog and go into detail about pricing of the dogs and everything that comes with them.
- Call to check up on puppy appointments.
Education
High School Diploma -
Romeoville High School
Romeoville, IL06-2014
Skills
- Medical Scheduling
- Front Desk
- Medical Office Experience
- Multitask
- Quick learner
- Organizational skills
- Communication skills
- People skills
- Punctual
- Typing
- Time management
- Customer service
- Front desk
- Medical records
- Cash handling
- EMR systems
- Office experience
- Phone etiquette
- Medical receptionist
- HIPAA
Timeline
Call Center Representative
Illinois Dermatology Institute
02.2025 - Current
Front Desk Receptionist
Illinois Dermatology Institute
08.2021 - 01.2025
Receptionist/Ophthalmic Assistant
West suburban eye center
10.2020 - 08.2021
Office Receptionist
Naperville vision care
08.2019 - 07.2020
Lead Management
Third Party Pet
02.2016 - 04.2019
High School Diploma -
Romeoville High School
References
References available upon request.
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