Mariela Guzman
Chicago
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Relation / Receptionist
Saint Mary of Nazareth Hospital
Chicago, IL
05.2025 - Current
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled appointments and maintained calendar for staff, optimizing time management.
- Monitored door access and security cameras to provide safety and security of facility.
Assistant Manager
My Wireless AT&T
Chicago, IL
03.2018 - 05.2025
- Supported daily operations by managing team schedules.
- Assisted in training new employees on company policies and procedures.
- Coordinated inventory management processes to ensure optimal stock levels.
- Monitored sales performance and provided insights for improvement strategies.
- Enforce company policy to protect sensitive customer information.
Shift Lead
Panda Express
Chicago, IL
07.2015 - 03.2018
- Supervised daily operations, ensuring compliance with food safety and sanitation standards.
- Trained team members on service protocols and operational procedures.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
Education
Associate of Science -
City Colleges Malcolm X
Chicago, IL06-2027
High School Diploma -
Curie High School
Chicago, ILSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Team leadership
- Customer service
- Sales Strategy
- Bilingual
Accomplishments
Presidents Club Top 25 Sales Representative of 2021
Small Business Account Expert Top 10 store of 2020
Certification
BLS Certificate
Timeline
Guest Relation / Receptionist
Saint Mary of Nazareth Hospital
05.2025 - Current
Assistant Manager
My Wireless AT&T
03.2018 - 05.2025
Shift Lead
Panda Express
07.2015 - 03.2018
Associate of Science -
City Colleges Malcolm X
High School Diploma -
Curie High School