Marie Wess
Chicago
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
24
24
years of professional experience
Work History
Receptionist
Aperion Care
06.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Receptionist, Accounts Receivable
Compass Group USA
05.2000 - 06.2020
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Reduced late payments by timely processing of invoices and consistent follow-up with clients.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
- Optimized cash flow management by accurately recording payments received from clients.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
Education
Medical Assistance - Medical Assisting
National Education Center
Oak Park, IL09.1999
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Office Administration
- Administrative Support
- Mail handling
- Multi-line telephone operation
Timeline
Receptionist
Aperion Care
06.2020 - Current
Receptionist, Accounts Receivable
Compass Group USA
05.2000 - 06.2020
Medical Assistance - Medical Assisting
National Education Center
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