Marie Ruff
Hanover Park
Summary
Attain more leadership roles, while investing my accomplishments within a strong ethical driven company.
Customer service professional with proven background in managing customer relations and administrative tasks. Known for reliability and adaptability in dynamic environments. Effective communicator with strong problem-solving skills and collaborative mindset.
Overview
7
7
years of professional experience
Work History
Customer Relations
Endurance Warranty
09.2022 - Current
- Resolving customer issues in a timely manner, maintaining customer records and accounts. Collaborating with other departments to provide the best customer experience, monitoring metrics for customer satisfaction. Payment resolutions.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
Pharmacy Technician
CVS Caremark
03.2021 - 03.2022
- Successfully completed Pharmacy technician training, Prescription processing, Inventory management, enter and maintain patient information, process insurance claims, compounding, shipping, and scheduling medication shipments, and conducting quality assurance tasks, including inspections and drug reclamation.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Relations
Real Page Utility
01.2018 - 02.2021
- Handling customer inquiries, resolving complaints, ensuring accurate billing, while adhering to company policies and regulations. Answer high volume calls, manage customer accounts, and applying appropriate adjustments when needed, explaining utility policies and procedures to customers accurately and clearly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Wheaton North
Wheaton, IL06-2011
Skills
- Effective conflict resolution
- Adaptability
- Time Management
- Team leadership
- Technical proficiency
- Attention to detail
- Analytical thinking
Timeline
Customer Relations
Endurance Warranty
09.2022 - Current
Pharmacy Technician
CVS Caremark
03.2021 - 03.2022
Customer Relations
Real Page Utility
01.2018 - 02.2021
High School Diploma -
Wheaton North
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