Marie Luparello

Real Estate Sales, Office Work and Customer Service

• Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
• Responded to inquiries from callers seeking information.
• Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
• Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
• Provided administrative support during high-pressure situations enabling seamless workflow.
• Scheduled appointments and conducted follow-up calls to clients.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Interacted well with customers to build connections and nurture relationships.
• Developed strong relationships with clients and vendors through proactive communication, fostering trust and loyalty.
• Completed bi-weekly payroll for 9 employees.