MARIE DAVENPORT
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional and knowledgeable in a corporate office setting offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Receptionist
Allied Universal Security Services
03.2016 - Current
- Maintained confidentiality of information regarding clients and company
- Restocked supplies and submitted purchase orders to maintain stock levels
- Resolved customer problems and complaints
- Create ID Badges for all employees
- Answered over 50 plus phone calls and promptly directed incoming calls to correct offices
- Corresponded with clients through email, telephone, or postal mail
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Kept reception area clean and neat to give visitors positive first impression
- Organized, maintained and updated information in computer databases
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Submit invoices and update client information.
Security Officer
Allied Universal Security Services
03.2016 - 04.2016
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted regular patrols of key areas to spot and control security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Responded quickly to emergency situations to assess and deflect issues.
Barista
Le Pain Quotidian
10.2015 - 02.2016
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Wheelchair Assistant
Prospect Airport Services
01.2013 - 05.2015
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate
- Escorted handicapped passengers from terminal to aircraft
- Located and read airport monitors to determine arrival and departure information
- Closely monitored dispatch board to employees with incoming calls regarding wheel services
- Answered phone calls and responded to customer emails
- Transported over 30 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Caregiver
Help At Home
07.2007 - 05.2013
- Provided safe mobility support to help patients move around personal and public spaces
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
No Degree -
Fox College Inc
High School Diploma -
Englewood High School
Chicgao, IL05.2006
Skills
- Accounts Payable and Receivable
- Data Entry
- File and data retrieval systems
- Proficient in Microsoft Office
- Excel
- Winteam Database
- Verian/Basware Database
- Customer and Client Relations
- Telephone Skills
- Superior Customer Service
- Security Awareness
- Professional Awareness
- Multitasking Abilities
- Documentation and Reporting
Certification
- Conceal Carry License
- 20 Hour State Basic Security Training Certificate
- 40 Hour State Armed Security Training Certificate
- Permanent Employee Registration Card
Timeline
Security Officer
Allied Universal Security Services
03.2016 - 04.2016
Receptionist
Allied Universal Security Services
03.2016 - Current
Barista
Le Pain Quotidian
10.2015 - 02.2016
Wheelchair Assistant
Prospect Airport Services
01.2013 - 05.2015
Caregiver
Help At Home
07.2007 - 05.2013
No Degree -
Fox College Inc
High School Diploma -
Englewood High School
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