Summary
Overview
Work History
Education
Skills
Timeline
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MARIE BRADFORD

Chicago,IL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

18
18
years of professional experience

Work History

Customer Experience Account Manager

Batory Foods
07.2022 - 02.2025
  • Solving Problems
  • Respond to emails and telephone inquiries
  • Multiple Systems - Sales Pad, Microsoft Outlook, Excel, Word, CRM, SharePoint
  • Order entry
  • Handled a portfolio of 60 plus accounts across 2 sales reps

Customer Service Representative

Blommer Chocolate
07.2021 - 07.2022
  • Solving Problems … Increasing Sales
  • Respond to emails and telephone inquiries,
  • Multiple Systems - Sales Pad, Microsoft Outlook, Excel, Word, CRM, SharePoint
  • Order entry
  • Handled over 70 accounts with multiple sales reps

Operation Support Specialist/ Office Manager

JM Swank
05.2018 - 01.2021
  • Managed all employees with the day-to-day activities for shipping and receiving to ensure all orders are shipped timely and all inbound received in timely.
  • Managed spreadsheets for daily orders
  • Managed all communication with internal and external customers
  • Worked closely with inventory control
  • Worked on new processes for all departments
  • Managed 15 3 PL warehouses shipping/receiving/inventory

Senior Logistic Coordinator

Georgia Nut Company
07.2014 - 03.2018
  • Managed all outbound customer orders to ensure on time delivery and customer satisfaction.
  • Worked closely with customer service, production and our shipping department.
  • Managed daily orders for on time shipments.
  • Worked closely with inventory control to ensure inventory accuracy to fulfill customers' orders without delay.

Shipping and Receiving Manager

Ryder Integrated Logistics
01.2011 - 06.2014
  • Managed staff of 7 front and back office employees in multi-plant operation responsible for end to end warehouse operations.
  • Maintains close communications with Customer Service, Transportation Planning and Supply Chain departments.
  • Utilize SAP warehouse management system


Team Lead Administrator

Ryder Integrated Logistics
01.2007 - 01.2011
  • Manage all of the day to day warehousing activities
  • Handled daily orders within SAP for outbound shipping to customers in USA, Canada, LAR, APR and Europe.
  • Process Export documentation
  • Transportation Plan using TMS and WMS for Domestic and Export orders.
  • Assign appropriate carriers to ensure equipment arrives at site for scheduled installations and works with carriers / expedited providers to schedule pickup of freight.
  • Process PO's within SAP
  • Hazmat Certified, Dot Certified, Fork Lift Certified and Certified in Safety.

Education

Northwestern Business College
Chicago, IL

Von Steuben High School
Chicago, IL

Skills

  • SAP - IM & WM
  • MICROSOFT OFFICE
  • INVENTORY MANAGEMENT
  • THIRD PARTY LOGISTICS
  • REVERSE LOGISTICS
  • CUSTOMER SERVICE
  • MICROSFT DYNAMICS AX 2009
  • CUSTOMER SATISFACTION
  • PROBLEM RESOLUTION
  • INVENTORY
  • WAREHOUSING
  • SALES PAD
  • CRM

Timeline

Customer Experience Account Manager

Batory Foods
07.2022 - 02.2025

Customer Service Representative

Blommer Chocolate
07.2021 - 07.2022

Operation Support Specialist/ Office Manager

JM Swank
05.2018 - 01.2021

Senior Logistic Coordinator

Georgia Nut Company
07.2014 - 03.2018

Shipping and Receiving Manager

Ryder Integrated Logistics
01.2011 - 06.2014

Team Lead Administrator

Ryder Integrated Logistics
01.2007 - 01.2011

Von Steuben High School

Northwestern Business College

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MARIE BRADFORD