Marie Bell
Plainfield
Summary
Dynamic and resourceful professional with a proven track record, excelling in customer service and team leadership. Recognized for meticulous attention to detail and effective time management, I successfully trained staff and implemented cost-control measures, enhancing operational efficiency and customer satisfaction. Dedicated to fostering a positive work environment and achieving exceptional results.
Overview
13
13
years of professional experience
Work History
Office Assistant
Service1 Inc.
09.2023 - Current
- Receive and prioritize requests. Handle incoming calls and service request, analyze them based on urgency and importance.
- Maintained organized filing systems for documents and records management, accurately log information, update client data.
- Dispatch and monitor Technicians, assign technicians to appointments and locations, monitor and track their status.
- Provide excellent customer service by addressing inquiries, resolving concerns, and ensuring all customer commitments are met.
- Expedited document processing with accurate data entry and timely filing.
Server
Giordanos Pizza
01.2017 - 08.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu knowledge, explaining daily specials and dietary options to patrons.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Processed customer orders accurately using point-of-sale system for efficient transactions.
- Trained new staff on service protocols and restaurant policies to enhance team performance.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cocktail Server\Bartender
Harrahs Joliet Casino
09.2013 - 01.2017
- Provided exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Managed beverage orders efficiently per casino guidelines
- Implemented upselling strategies during service interactions, increasing overall sales revenue for the establishment.
- Handled cash transactions accurately, maintaining accountability and adhering to financial protocols.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Maintained clean and organized bar area.
Restaurant Manager
Giordanos Pizza
03.2013 - 09.2014
- Led daily operations, ensuring exceptional service and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented cost-control measures, optimizing inventory management procedures.
- Monitored compliance with health and safety regulations, maintaining high standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Education
High School Diploma -
Plainfield Central High School
Plainfield, ILSkills
- Data entry\Analysis
- Positive attitude
- Dedication and Loyalty
- Adaptability
- Organization Skills
- Time Management
- Self Motivation
- Meticulous attention to detail
- Resourceful
Timeline
Office Assistant
Service1 Inc.
09.2023 - Current
Server
Giordanos Pizza
01.2017 - 08.2022
Cocktail Server\Bartender
Harrahs Joliet Casino
09.2013 - 01.2017
Restaurant Manager
Giordanos Pizza
03.2013 - 09.2014
High School Diploma -
Plainfield Central High School
Similar Profiles
Corbin KiteCorbin Kite
Dock Worker/Forklift Operator at Old Dominion Freight Line, Inc.Dock Worker/Forklift Operator at Old Dominion Freight Line, Inc.
Tyler HatkeTyler Hatke
Lifeguard at Pelican Harbor Aquatic ParkLifeguard at Pelican Harbor Aquatic Park
TAINA TALLOTAINA TALLO
Customer Service Airport Operation Supervisor at United AirlinesCustomer Service Airport Operation Supervisor at United Airlines
Aniya RobyAniya Roby
Research Assistant – Internship at NAResearch Assistant – Internship at NA
Ernesto LopezErnesto Lopez
Office Assistant at R & A Associates, IncOffice Assistant at R & A Associates, Inc