Maricela Jackson
Urbana
Summary
Dynamic professional with extensive experience in dispatching and order entry at Tatmanstowing and McCormick Food Services. Proven ability in decision-making and client support, enhancing operational efficiency and minimizing errors. Recognized for implementing effective workflows and safeguarding sensitive information, ensuring high-quality service delivery in fast-paced environments.
Experienced with managing order entry systems and ensuring precise data input. Utilizes excellent problem-solving abilities to address and resolve customer issues promptly. Strong understanding of organizational procedures and effective communication for seamless team collaboration.
Overview
3
3
years of professional experience
Work History
Dispatcher
Tatmanstowing
02.2025 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Order Entry
McCormick Food Services
01.2025 - Current
- Utilized point-of-sale systems effectively for accurate order entry, cash handling, and end-of-shift reconciliation processes.
- Enhanced patient safety with comprehensive evaluation of order entry processes, minimizing errors and streamlining workflows.
- Managed a team of coordinators to ensure high-quality service and seamless operations in the order entry department.
- Implemented measures to safeguard sensitive customer information during the order entry process, reducing potential security breaches.
Warehouse Worker
Amazon
06.2022 - 11.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Urbana High School
Urbana, IL08-2013
Skills
- Client Support
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Call handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
Tatmanstowing
02.2025 - Current
Order Entry
McCormick Food Services
01.2025 - Current
Warehouse Worker
Amazon
06.2022 - 11.2024
High School Diploma -
Urbana High School
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