Maricela Avila
Sheridan
Summary
Dedicated Administrative Assistant experienced in enhancing service procedures and boosting team productivity. Delivered high levels of customer satisfaction and loyalty through effective relationship management and retention strategies. Leveraged strong multitasking abilities and sound judgment to thrive in fast-paced environments, supporting both individual and team goals.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Airgas, an Air Liquide
Minooka
09.2022 - Current
- Facilitated effective communication by answering phone calls and emails promptly.
- Managed daily office operations, maintaining well-organized filing systems.
- Processed incoming and outgoing correspondence efficiently for seamless business interactions.
- Organized filing systems for electronic and physical documents, ensuring accurate, confidential records.
- Greeted visitors professionally, directing inquiries to the appropriate personnel.
- Processed invoices using accounting software, ensuring timely financial operations.
Office Manager
Dart Warehouse
Naperville
03.2006 - 05.2021
- Coordinated appointments, meetings, and conferences to facilitate communication and collaboration among team members
- Tracked and submitted employee timesheets, contributing to accurate payroll processing and employee satisfaction.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Addressed sensitive inquiries and complaints, ensuring timely resolutions and maintaining positive relationships.
- Engaged with clients to address needs and retain business.
- Organized training, client meetings, team meetings and events.
- Organized workload to meet deadlines and manage time effectively.
- Conducted hiring processes to recruit qualified candidates for roles.
- Monitored adherence to policies to promote a safe environment.
Administrative Assistant
Sara Lee Coffee & Tea
Hoffman Estates
04.1999 - 06.2004
- Monitored schedules and calendar obligations for executives.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Coordinated travel arrangements by booking flights and reserving hotel rooms to facilitate staff logistics.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Managed inventory and procurement of office supplies to ensure operational readiness.
Education
High School Diploma -
Fenton High School
Bensenville, ILSkills
- Office management
- Administration and Reporting
- Schedule coordination
- Document preparation
- Microsoft Office
- Client Relations and Retention
- Hiring and Training
Languages
Spanish, Native/Bilingual
Timeline
Administrative Assistant
Airgas, an Air Liquide
09.2022 - Current
Office Manager
Dart Warehouse
03.2006 - 05.2021
Administrative Assistant
Sara Lee Coffee & Tea
04.1999 - 06.2004
High School Diploma -
Fenton High School