Maribel Lopez
Villa Park
Summary
Dynamic and results-driven healthcare operations leader with extensive experience in patient engagement, call center management, and process optimization. Proven ability to enhance operational efficiencies, lead high-performing teams, and drive patient satisfaction. Adept at implementing best practices in healthcare operations, leveraging data-driven strategies, and integrating technology to improve patient support services. Strong communicator and strategic thinker committed to delivering exceptional patient experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Healthcare Referral Services Assistant
Carelon Medical Benefits Management
05.2015 - Current
- Manage patient referral processes, insurance authorizations, and benefits verification, ensuring seamless care coordination.
- Lead initiatives to improve patient support operations, optimize workflows, and enhance service delivery.
- Monitor and analyze key performance indicators, including patient engagement metrics and resolution times.
- Train and mentor new team members, fostering a culture of continuous improvement and professional growth.
- Maintain a strong understanding of healthcare regulations and best practices, ensuring compliance with industry standards.
Product Manager
U.S. Cellular
12.2007 - 06.2013
- Managed a mobile application catalog, optimizing system performance and user experience.
- Developed and executed testing protocols, ensuring high-quality service delivery.
- Provided technical training and support, improving team capabilities and efficiency.
- Analyzed data trends and provided insights to senior leadership, driving strategic decision-making.
Consultant
Kelly Services
04.2000 - 12.2007
- Provided administrative and operational consulting services for leading healthcare and insurance organizations, including CNA Financial Insurance and Blue Cross Blue Shield IL, by streamlining procedural workflows, enhancing efficiency, and ensuring regulatory compliance.
- Assisted in financial processing and documentation, ensuring accuracy and adherence to best practices.
Education
Master of Science - Healthcare Administration, Strategic Management
Liberty University
Lynchburg, VA05-2021
Skills
- Maribel's expertise in healthcare administration, patient support, and operational management makes her an ideal candidate to drive patient engagement, improve operational efficiency, and enhance overall patient satisfaction at Vori Health
- Maribel has extensive experience in patient engagement and operational management, which aligns well with the responsibilities of the Patient Engagement Operations Manager role
- She demonstrates strong leadership in call center operations, workforce scheduling, and quality assurance, ensuring efficiency and high-quality service delivery
- She is proficient in tracking and improving key performance indicators (KPIs), such as first-call resolution and patient satisfaction scores, contributing to enhanced patient experiences and operational success
Certification
Graduate Certificate in Global Health
Languages
Spanish
Limited Working
Timeline
Healthcare Referral Services Assistant
Carelon Medical Benefits Management
05.2015 - Current
Product Manager
U.S. Cellular
12.2007 - 06.2013
Consultant
Kelly Services
04.2000 - 12.2007
Master of Science - Healthcare Administration, Strategic Management
Liberty University
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