Maribel Alquisira
Chicago
Summary
Dynamic Patient Service Representative with extensive experience at Northwestern Hospital, excelling in patient registration and insurance verification. Proven ability to enhance patient satisfaction through effective communication and attention to detail. Skilled in payment processing and appointment scheduling, consistently ensuring a seamless patient experience while adhering to compliance standards.
Overview
18
18
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
NORTHWESTERN HOSPITAL
CHICAGO
02.2024 - Current
- Conducted patient interactions by greeting upon arrival and verifying identities.
- Managed check-in/out processes in accordance with established procedures.
- Confirmed and updated patient demographics, including insurance details.
- Registered patients efficiently while obtaining necessary consents.
- Collected co-payments and past due balances during visits.
- Processed payments and managed billing tasks, including end-of-day cash closure.
- Ensured a clean waiting area while communicating any delays to patients.
- Scheduled appointments as required, performing additional duties as assigned.
CLINICAL COORDINATOR
RUSH FAMILY MEDICINE
OAK PARK
04.2022 - Current
- Warmly greet every patient with eye contact, a smile, and a positive statement
- Attentively register new and existing patients as they arrive
- Thoughtfully schedule patient appointments in person or over the phone
- Carefully conduct insurance authorizations and verifications
- Collect co-pays from patients with attention to detail
- Provide important information about their next appointment
- Respond to requests for information from patients, providers
- Fax plan of care for treatment, scan into patient chart when signed by provider
Patient Benefit Advocate
ERIE FAMILY HEALTH CENTER
Chicago
10.2021 - 03.2022
- Established warm rapport with every patient through eye contact and smiles.
- Attentively registered patients as they arrived, ensuring a smooth check-in process.
- Thoughtfully scheduled appointments via phone or in-person interactions.
- Carefully executed insurance authorizations and verifications to facilitate services.
- Collected co-pays from patients while maintaining meticulous attention to detail.
- Communicated important details about upcoming appointments effectively.
- Addressed requests for information from patients and healthcare providers promptly.
- Faxed treatment plans after obtaining provider signatures and organized them in patient charts.
PATIENT SERVICE SPECIALIST
RUSH PHYSICAL THERAPY
CHICAGO
01.2020 - 10.2021
- Warmly greet every patient with eye contact, a smile, and a positive statement
- Attentively register new and existing patients as they arrive
- Thoughtfully schedule patient appointments in person or over the phone
- Carefully conduct insurance authorizations and verifications
- Collect co-pays from patients with attention to detail
- Provide important information about their next appointment
- Respond to requests for information from patients, providers
- Fax plan of care for treatment, scan into patient chart when signed by provider
FRONT DESK
American Dental
10.2018 - 07.2019
- Answering incoming calls.
- Check patients in and collect all copays.
- Treatment plan presentation and scheduling.
- Develop and manage all internal office procedures and practices.
- Monitor and maintain cash drawer and patient schedules.
- Verifying dental benefits for patients.
- Check out patients
- Submit medical clearance to providers for patient procedures
- Submit pre-authorizations
FRONT DESK RECEPTIONIST
Streeterville Pediatrics
Chicago
02.2015 - 12.2015
- Greet patients as they walked in the waiting area
- Verify insurance upon arrival
- Verify demographics i.e. check phone numbers, address and email were up to date
- Answer multiple phone lines
- Check our message center for any left messages
- Send doctors emails or important messages
- Check mail coming in daily
- Checking out patients
- Processing payments
- Making sure waiting area was neat and clean
- Help out where needed
FLOATER
Kids’ Work Chicago
Chicago
11.2011 - 02.2014
- Prepare both breakfast and lunch for entire daycare
- Make sure our stockroom is supplied with appropriate items
- Oversaw restocking bathrooms and utility closet
- Laundry duty
- Office help from time to time
- Took the temperature of food upon arrival
- Helped in classrooms when were short-staffed.
- Bathroom breaks for teachers
- Basic cleaning for entire daycare building
- Always willing to help where I was needed
- Worked extra hours if needed
- Helped director and assistant director with special projects
- Assist teachers during fire drill procedures
LEAD INFANT/TODDLER TEACHER
Kiddos Learning Center
Madison
03.2008 - 09.2011
- Change diapers throughout the day
- Implement age-appropriate activities for the children
- Go on nature walks
- Art and Sensory Activities
- Prepare both breakfast and lunch plates for children
- Help in classrooms where we were short-handed
- Supervise children on the playground
- Fill out daily forms to let parents know what we focus on a particular day
- Prepare Newsletter each month
- One on one meetings with parents
- Basic clean up at the end of day
- Was the morning opener of the daycare
Education
High School Diploma -
Madison Memorial High School
Madison, WI06-2008
High School Diploma - Band Student, Perfect Attendance, Honor Classes, Honor Roll, Runner Up for Einstein Award
Kelvyn Park High School
Chicago, IL06.2006
Skills
- Computer proficiency
- Patient registration
- Insurance verification
- Appointment scheduling
- Payment processing
- Customer relationship management
- Healthcare administration
- Compliance adherence
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Customer service
- Payment collection
- Data protection
- Telehealth support
- Patient interviewing skills
- Check-in coordination
- Scheduling appointments
- Insurance verifying
- Phone etiquette
References
Will be given upon request
Languages
English
Professional
Spanish
Professional
Timeline
PATIENT SERVICE REPRESENTATIVE
NORTHWESTERN HOSPITAL
02.2024 - Current
CLINICAL COORDINATOR
RUSH FAMILY MEDICINE
04.2022 - Current
Patient Benefit Advocate
ERIE FAMILY HEALTH CENTER
10.2021 - 03.2022
PATIENT SERVICE SPECIALIST
RUSH PHYSICAL THERAPY
01.2020 - 10.2021
FRONT DESK
American Dental
10.2018 - 07.2019
FRONT DESK RECEPTIONIST
Streeterville Pediatrics
02.2015 - 12.2015
FLOATER
Kids’ Work Chicago
11.2011 - 02.2014
LEAD INFANT/TODDLER TEACHER
Kiddos Learning Center
03.2008 - 09.2011
High School Diploma -
Madison Memorial High School
High School Diploma - Band Student, Perfect Attendance, Honor Classes, Honor Roll, Runner Up for Einstein Award
Kelvyn Park High School