Maria Victoria Sharp
Carol Stream,IL
Summary
Committed professional with a strong focus on enhancing customer satisfaction and driving project success. Attentive to detail, problem solving and hardworking. With a background in guiding teams with organizational goals. Attentive to detail with experience in coordinating projects and improvements.
Experience with client relationship management, solid background in customer service and sales assistance. With experience in sales processes and effective communication techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Your Mid America Exteriors
Chicago, Illinois
06.2025 - Current
- Engaged with clients, inspected house exteriors, either on location and/or with a drone, point out the damage or wear and tear.
- Meet with insurance for site inspections, explained the insurance estimates to clients. Sold the job, presented the samples and materials to be used, signed work orders with clients.
- Collaborated with subcontractors to make sure build was being built to standards and customer satisfaction.
- Conduct regular site visits when replacing roof, gutters, fascia, window wraps, and siding. Monitored project progress to completion.
- Provided customer satisfaction by addressing client concerns and meeting expectations throughout the process.
Sales Representative
Southern Exteriors- Your Mid America Exteriors
Greenville/Rockhill, South Carolina
04.2024 - 05.2025
- Developed strong product knowledge, which was identifying roof, gutter and siding damage to effectively educate customers on exterior solutions.
- Attended In house appointments, which were provided by the company.
- When working the Rockhill, South Carolina area worked exclusively with the insurance approved roof replacements due to severe storms.
- Learned exterior inspection, clients, paperwork and insurance.
- Managed customer inquires, concerns, needs and preferences.
- Worked with customers throughout the whole insurance process from the beginning till the build.
- 15-25+ weekly engagements, Daily client consultations, , on-site site visits.
Interpreter (English -Spanish)
Language Line Solutions
Miami, Florida (Remote)
01.2022 - 03.2023
- Facilitated real-time interpretation across various industries, which included the medical field and the insurance industry. which included interpreting for companies such as; progressive insurance interpreting for car accidents and recorded statements between clients and adjusters.
- Interpreting for in house nurse appointments and local pharmacy prescriptions.
- Managed high-volume calls while maintaining composure and professionalism.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Manager
Medimetria Especializada
Bogotá, Colombia
02.2017 - 08.2022
- Enhanced operational efficiency and improved service delivery.
- Improved marketing to attract new customers and promote business.
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and maintained a positive work environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budget allocations, optimizing resource utilization.
- Managed a team of 6 healthcare professionals and 3 staff members
Education
BBA - Business Administration
Universidad Militar Nueva Granada
Bogota, Colombia09.2018
Certification
- Certified [LanguageLine Interpreter School™], Interpreter Skills Assessment (ISA): - 2022
License
Public Adjuster License for South Carolina 2025
Timeline
Project Manager
Your Mid America Exteriors
06.2025 - Current
Sales Representative
Southern Exteriors- Your Mid America Exteriors
04.2024 - 05.2025
Interpreter (English -Spanish)
Language Line Solutions
01.2022 - 03.2023
Manager
Medimetria Especializada
02.2017 - 08.2022
BBA - Business Administration
Universidad Militar Nueva Granada