Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria R. Cortez

Buffalo Grove

Summary

Dynamic professional with a proven track record at Hair Cuttery, excelling in customer service and performance improvement. Skilled in cash handling and issue resolution, I successfully generated repeat business and enhanced customer engagement through tailored solutions. Committed to driving results and fostering positive customer experiences.

Overview

10
10
years of professional experience

Work History

Associate

Organic Life
11.2018 - 12.2020
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Hairstylist

Gar's Hair Salon
04.2016 - 03.2020
  • Organized sales area and work station to showcase products and boost sales.
  • Processed payments, entering sales in register for prompt customer service.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.

Assistant Manager

Hair Cuttery
09.2010 - 02.2018
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Escuela Secundaria Technia #35
Guanajuato, Mexico
06-1989

Skills

  • Preparing reports
  • Customer service
  • Issue resolution
  • Performance improvement
  • Problem-solving abilities
  • Workflow management
  • Cash handling
  • Customer engagement
  • Product merchandising

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate

Organic Life
11.2018 - 12.2020

Hairstylist

Gar's Hair Salon
04.2016 - 03.2020

Assistant Manager

Hair Cuttery
09.2010 - 02.2018

Escuela Secundaria Technia #35

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Maria R. Cortez