Marianne Zerns
Chicago,IL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Certified Barista
Barista, Colectivo Coffee Roasters
07.2023 - Current
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- ServSafe certifications
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Build camaraderie with co-workers to make environment more trusting and comfortable
- Manage multiple orders at once while being timely
Produce Clerk/Specialty Team Member
Whole Foods Market
08.2020 - 07.2023
- Helped customers find the products they look for while uphold WFM core values
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Suggest customers products similar to the ones they are looking for
- Independent time management
- Keep up with latest cheese, beer, & wine knowledge
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server/Host
Bluebeard
02.2019 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Bartender
King dough
01.2019 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
No Degree -
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Hamilton Heights High School
Arcadia, INSkills
- Serving/Bartending/Host Experience
- Drink Consistency
- Food Preparation and Safety
- Adaptive and Creative
- Conflict Mediation
- POS System Operations
- Produce Experience
- Barista Experience
- Food Service
- Computer savvy
- Product Display
- Table Setting Knowledge
- Safety Policies and Procedures
- Allergy Management
- People Skills
- Safe Food Handling Practices
- TABC
- ServSafe
Timeline
Certified Barista
Barista, Colectivo Coffee Roasters
07.2023 - Current
Produce Clerk/Specialty Team Member
Whole Foods Market
08.2020 - 07.2023
Server/Host
Bluebeard
02.2019 - 03.2021
Server/Bartender
King dough
01.2019 - 02.2020
No Degree -
Ivy Tech Community College of Indiana
High School Diploma -
Hamilton Heights High School
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