Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mariana Ponce

Cicero

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Pursued continuous development opportunities to advance expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions. Resourceful Manager in Training known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and performance analysis. Excel in communication, problem-solving, and adaptability, ensuring successful management and team collaboration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager in Training

McDonald's
Broadview
10.2023 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegating employee assignments, monitored progress and evaluated performance.
  • Engaged in customer service initiatives to improve client satisfaction levels.
  • Resolved customer issues efficiently to build loyalty.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Enhanced leadership abilities through training and hands-on task completion.

Education

Associate of Science - Nursing

Dominican University
River Forest, IL
05-2028

Skills

  • Critical thinking
  • Team collaboration
  • Time management
  • Customer service
  • Problem solving
  • Reliability
  • Effective communication
  • Positive attitude
  • Attention to detail
  • Multitasking

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • AP Spanish culture and language 4
  • AP Spanish literature and culture 4

Timeline

Manager in Training

McDonald's
10.2023 - Current

Associate of Science - Nursing

Dominican University
Mariana Ponce