Mariana Moreno
Chicago
Summary
Professional and knowledgeable with proven track record in managing daily operations and supporting executives. Excelled in organizing schedules, coordinating travel, and handling confidential information with discretion. Demonstrated ability to anticipate needs and streamline processes, enhancing efficiency and productivity.
Overview
7
7
years of professional experience
Work History
Shipping Coordinator
John B Sanfilippo & Son
06.2024 - Current
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Customer Service Supervisor
Take A Break Travel, Inc
01.2021 - 06.2024
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Customer Service Agent
Take A Break Travel Inc
05.2019 - 01.2021
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.3
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Business Development Specialist
Vista BMW
05.2018 - 05.2019
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Managed needs of multiple customers at once using strong prioritization and multitasking abilities.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
Cristo Rey
Maracaibo Venezuela07-2016
Skills
- Time management
- Multitasking and organization
- Strong work ethic
- Strong communication skills
- Strong problem solver
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Shipping Coordinator
John B Sanfilippo & Son
06.2024 - Current
Customer Service Supervisor
Take A Break Travel, Inc
01.2021 - 06.2024
Customer Service Agent
Take A Break Travel Inc
05.2019 - 01.2021
Business Development Specialist
Vista BMW
05.2018 - 05.2019
High School Diploma -
Cristo Rey
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