Mariana Kubinek
Niles
Summary
Experienced professional seeking a dynamic and stimulating work environment in a progressive organization with ample growth opportunities. Committed to leveraging full potential to contribute towards the achievement of company objectives and fulfill professional goals.
Overview
11
11
years of professional experience
Work History
Customer Relations Manager
Quick International Courier
06.2022 - Current
- Coordinating Cele gene transported globally Via commercial or private air carrier
- Coordinate Import/export of shipments
- Coordinate with Agents Globally to ensure shipments meet their respective deadlines
Customer Service Representative
Quick International Courier
05.2018 - 06.2022
- Answer calls for medical transportation via flights or vehicles
- Set up flight routes for human organs, blood and medical equipment transportation
- Maintain up to date information on medical company accounts
- Set up web orders for proper transportation
Front Desk Room Specialist
Intercontinental Hotel
10.2015 - 03.2018
- Handle Check-ins and Check-outs from a 792 room hotel
- Answer internal and external calls
- Process all payments accordingly
- Prepare satisfactory resolution to any complaint received
- Upselling tactics to ensure increased room revenue
- Loyalty Champion to ensure target enrollment goals were met
- Trained new hires on opera system
- Assisted room coordinator with reservations and room assignments
Fitness Center Attendant
Intercontinental Hotel
10.2013 - 10.2015
- Performs duties of receptionist or cashier when required, screens patrons for keys or membership card, consistently informs guest of available facilities, services and hours of operation
- Monitors office supply levels, writes up and processes all necessary charges and schedules massage appointments
- Maintaining pool and exercise areas
Education
High School -
Mather High School
Chicago, IL06.2008
Skills
- Great customer service
- Proficient with Microsoft programming
- Highly dependable
- Excellent attention to detail
Languages
English
Full Professional
Bosnian
Native or Bilingual
Timeline
Customer Relations Manager
Quick International Courier
06.2022 - Current
Customer Service Representative
Quick International Courier
05.2018 - 06.2022
Front Desk Room Specialist
Intercontinental Hotel
10.2015 - 03.2018
Fitness Center Attendant
Intercontinental Hotel
10.2013 - 10.2015
High School -
Mather High School
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