Mariana Volponi Giordan
Chicago
Summary
MBA graduate with international experience in operations, client support, project coordination, and administrative functions across the U.S. and Brazil. Demonstrated strong communication skills and ability to build relationships while managing multiple priorities under pressure. Bilingual in English and Portuguese, with proficiency in Spanish. Former Former NCAA Division I student athlete known for consistently going above expectations, taking initiative beyond assigned responsibilities, and maintaining high performance under pressure. Currently seeking to contribute in a growth-oriented business environment.
Overview
5
5
years of professional experience
Work History
Export VIP Customer Support Specialist
Mediterranean Shipping Company
Chicago
02.2025 - Current
- Delivered operational and customer service support for VIP Beneficial Cargo Owner export accounts.
- Ensured accurate bookings, documentation, and compliance with global shipping procedures.
- Coordinated with internal teams and overseas offices to resolve inquiries and streamline logistics processes.
- Maintained high service standards by building strong client relationships through responsive support.
Graduate Assistant
University Of Louisiana At Monroe
Monroe
08.2023 - 12.2024
- Mentor student-athletes to encourage successful time management skills.
- Participate in staff meetings offering input, giving weekly reports, and discussing support process improvement discussions.
- Develop comprehensive templates to facilitate student athlete’s workload including academic requirements, course due dates, and progress evaluation.
Trainee – Rotational Trainee
ORICA MINING SERVICES
Lisbon
07.2024 - 08.2024
- Acquired comprehensive insights into operational processes, project management, and stakeholder collaboration in mining industry.
- Conducted market trend analyses to support sales strategies and enhance client relations.
- Contributed to development of safety training materials while shadowing safety audits.
Administrative Intern (Remote)
ESPACO BAMBU
Casa Branca
01.2021 - 01.2022
- Conducted research and analysis for five projects, providing recommendations to optimize business processes.
- Established time management procedures, including calendar coordination and appointment scheduling.
- Advised business owners on strategies for effective expense control.
- Assisted in organizing and executing company events, including team-building activities and client meetings.
Education
MBA: Masters - Business Administration
UNIVERSITY OF LOUISIANA MONROE
Monroe, Louisiana12-2024
Bachelor of Science - Business Administration, concentration in Management
UNIVERSITY OF LOUISIANA MONROE
Monroe, Louisiana05-2023
Associate Degree - Business Administration
HILLSBOROUGH COMMUNITY COLLEGE
Tampa, Florida12-2019
Skills
- Team leadership
- Bilingual (EN/PT) proficient in Spanish
- Time management
- Microsoft Office Suite
- Data analysis
- Verbal and written communication
- Presentation skills
- Adaptability
- Creative problem-solving
- Multitasking and organization
- Customer service excellence
Student Athlete Experience
HCC and ULM Women’s Volleyball Team, Tampa, FL, Setter –
- Fostered positive team culture emphasizing work ethic, accountability, and sportsmanship. Managed academic and athletic commitments, achieving a perfect GPA on NJCAA D1 and Cum Laude while playing NCAA D1. Demonstrated leadership and self-motivation in high-pressure environments.
Timeline
Export VIP Customer Support Specialist
Mediterranean Shipping Company
02.2025 - Current
Trainee – Rotational Trainee
ORICA MINING SERVICES
07.2024 - 08.2024
Graduate Assistant
University Of Louisiana At Monroe
08.2023 - 12.2024
Administrative Intern (Remote)
ESPACO BAMBU
01.2021 - 01.2022
MBA: Masters - Business Administration
UNIVERSITY OF LOUISIANA MONROE
Bachelor of Science - Business Administration, concentration in Management
UNIVERSITY OF LOUISIANA MONROE
Associate Degree - Business Administration
HILLSBOROUGH COMMUNITY COLLEGE