MARIANA ESPINOZA
Chicago
Summary
Customer-obsessed graduate student pursuing MS in Business Informatics, demonstrating strong analytical and problem-solving capabilities. Proven track record of learning and being curious through academic excellence while delivering results in diverse professional roles. Experienced in driving operational excellence through data-informed decision making and process improvements.
Overview
5
5
years of professional experience
Work History
RISE Learning and Vocational Coordinator
Judson University
05.2023 - 05.2024
- Developed and implemented personalized learning strategies for students with intellectual disabilities, resulting in improved academic performance
- Created systematic approach to track student progress and identify areas for improvement
- Maintained 100% completion rate for student documentation and progress reports
- Mentored 15+ students, providing guidance on academic and vocational development
- Built strong relationships with students and faculty through clear communication and reliability
Assistant Manager
The Club House
01.2022 - 08.2022
- Managed high-volume customer service operations in a fast-paced luxury club environment
- Streamlined order processing using POS systems, reducing wait times by 20%
- Handled complex customer requests while maintaining quality standards
- Collaborated with cross-functional teams to execute special events for up to 200 guests
- Led training initiatives, enhancing employee skills and confidence.
Receptionist
Corelca S.A
08.2019 - 07.2021
- Created and implemented a digital document organization system using Microsoft SharePoint, reducing the time to locate client files from 10 minutes to 5 minutes on average
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Implemented Microsoft Outlook calendar system for managing client appointments, reducing scheduling errors by 30% and cutting appointment setup time from 10 to 7 minutes
- Coordinated cross-departmental communication, ensuring smooth information flow
Education
Master of Science (M.S.) - Business Informatics
Judson University
Elgin, IL01.2025
Bachelor of Science (B.S.) - Business Management
Judson University
Elgin, IL05.2024
Skills
- Leadership
- Team building
- Problem-solving
- Data Visualization
- Interpersonal skills
- Project Management
- Microsoft Office Suite (Excel, PowerPoint, Word)
Leadership and Achievements
- Led student team projects demonstrating ability to dive deep into complex problems
- Consistently exceeded performance metrics in all roles
- Developed innovative solutions to improve operational efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
RISE Learning and Vocational Coordinator
Judson University
05.2023 - 05.2024
Assistant Manager
The Club House
01.2022 - 08.2022
Receptionist
Corelca S.A
08.2019 - 07.2021
Master of Science (M.S.) - Business Informatics
Judson University
Bachelor of Science (B.S.) - Business Management
Judson University
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