Mariana Esho
Chicago
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
VIP Travel Services
Air General
Chicago
05.2024 - Current
- Create a positive experience to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
- Check in the client using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
- Inform passengers through all aspects of their experience with varying Airlines by communicating appropriate information about their trips and belongings
- Collaborate with the internal Coordinator team to ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
- Work with the Baggage Service Office to track the location of baggage and handle passenger questions
Import Specialist/Office Supervisor
Alliance Ground International
Chicago
02.2021 - Current
- Assisted in resolving discrepancies between actual shipments received versus those ordered by customers or recorded on purchase orders issued by company personnel.
- Arranged delivery with consignees and handled after-hours and weekend shipments.
- Cleared goods through customs and verified delivery to client destinations.
- Maintained contact with vendors located abroad to coordinate shipments and resolve issues related to orders or deliveries.
- Identified needs of customers promptly and efficiently.
- Facilitated communication between shippers, carriers, customers, brokers throughout the entire import process.
- Managed communication with freight forwarders to ensure timely shipment processing.
- AMS data entry for import shipments, nominate warehouse transfers, prepare breakdown.
Education
High School Diploma -
Niles West High School
Skokie, IL05-2019
Skills
- Trilingual (English, Arabic & Assyrian)
- Microsoft Applications (Word, Excel, Office, PowerPoint, & Outlook)
- Skychain, Cargospot
- Dangerous Goods Certification
Certification
- Dangerous Goods Certificate
Timeline
VIP Travel Services
Air General
05.2024 - Current
Import Specialist/Office Supervisor
Alliance Ground International
02.2021 - Current
High School Diploma -
Niles West High School