Marialisa Alesi
Elgin
Summary
Results-driven Teller Supervisor skilled in branch operations management, employee training, and customer service resolution. Led initiatives to boost operational efficiency, enhance customer satisfaction, and minimize teller errors. Strong background in cash handling, compliance regulations, and optimizing team performance.
Overview
23
23
years of professional experience
Work History
Teller Supervisor
PNC Bank
Niles
03.2003 - 03.2026
- Supervised daily teller operations and ensured compliance with bank policies.
- Managed cash handling procedures to uphold security and accuracy standards.
- Trained and mentored new tellers on procedures and customer service skills.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Conducted regular audits of cash drawers to ensure accountability and accuracy.
- Collaborated with management to develop training materials for staff development.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Provided tellers with necessary coin and currency for daily transactions.
- Conducted performance reviews of tellers, delivering constructive feedback to strengthen skills and improve service delivery.
- Coached and mentored individual team members, enhancing skills through targeted team-building activities.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Developed and implemented strategies that improved customer satisfaction and aligned with service standards.
- Assisted with the development of new products or services to increase customer engagement.
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
- Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
- Coordinated scheduling of teller staff to ensure adequate coverage during peak hours and special events.
- Facilitated regular team meetings to communicate updates on bank policies and discuss strategies for operational improvement.
- Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Contributed to the bank's security by ensuring strict adherence to all confidentiality and security policies.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
- Analyzed transaction trends to recommend changes in teller operations that enhance customer experience.
- Participated in hiring and performance evaluation processes for teller staff.
- Identified transaction errors when debits and credits did not balance.
- Performed special services for customers, ordering bank cards and checks.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Transmitted orders to supply cash to meet daily needs.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Education
High School Diploma -
Resurrection High School
Chicago, IL06-2002
Skills
- Cash handling
- Cash management
- Bank operations
- Compliance oversight
- Audit processes
- Performance evaluation
- Customer engagement
Languages
Italian
Professional
Timeline
Teller Supervisor
PNC Bank
03.2003 - 03.2026
High School Diploma -
Resurrection High School