Mariah Reynolds
Chicago
Summary
Dedicated IT Specialist with experience in troubleshooting and resolving user technical problems. Proficient in setting up LANs and WANs, alongside a strong commitment to customer service and team collaboration. Ready to drive improvements in IT support efficiency.
Overview
2
2
years of professional experience
Work History
IT Specialist
Army
Augusta
03.2025 - Current
- Collaborated with team members to troubleshoot and resolve user technical problems.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Set up local area networks (LANs) and wide area networks (WANs).
- Reimagining Computers
- Configuring switches and routers.
- Making reliable Cat5e cables.
- Account Management
Customer Service Representative
Target
Chicago
06.2024 - 08.2024
- Managed transactions using point-of-sale systems efficiently.
- Resolved customer complaints and ensured satisfaction promptly.
- Collaborated with team members to maintain store cleanliness and organization.
- Educated customers on promotions, sales, and store policies effectively.
- Handled returns and exchanges following company procedures accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Cashier
Walgreens
Chicago
07.2023 - 06.2024
- Assisted customers with purchases and payment processing at the checkout.
- Handled cash and electronic transactions accurately and efficiently.
- Provided friendly service to enhance customer satisfaction during busy periods.
- Resolved minor customer complaints with patience and professionalism at the register.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
High School Diploma -
Muchin College Prep
Chicago, IL06-2024
Skills
- Local area networks
- Team collaboration
- Effective communication
- Network troubleshooting
- System configuration
- subnetting
- Problem solving
- Attention to detail
- Time management
Timeline
IT Specialist
Army
03.2025 - Current
Customer Service Representative
Target
06.2024 - 08.2024
Customer Service Cashier
Walgreens
07.2023 - 06.2024
High School Diploma -
Muchin College Prep
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