Mariah Mays
Chicago
Summary
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Golf Experience Associate & Event Coordinator
Five Iron Golf
Chicago, IL
09.2025 - Current
- Led training sessions for new staff, enhancing onboarding experience and operational knowledge.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Developed effective improvement plans in alignment with goals and specifications.
- Coordinated event bookings and scheduling, maximizing facility usage and revenue generation.
- Analyzed performance metrics to identify improvement areas, driving operational efficiency initiatives.
- Implemented feedback loops with customers to refine service offerings, enhancing overall guest experience.
Golf Experience Associate
Five Iron Golf
Chicago, IL
11.2022 - 09.2025
- Interact with customers to resolve issues and ensure an excellent experience.
- Build rapport with loyal customers, increasing satisfaction and repeat business.
- Maintain brand standards while handling a variety of customer requests and concerns.
Customer Success Associate
Laudi Vidni
Chicago, IL
05.2022 - 01.2023
- Delivered personalized customer support via phone, email, and in-person.
- Managed and tracked customer orders, ensuring accuracy and timely delivery.
- Helped improve employee retention by fostering a supportive work environment.
Store Support
Whole Foods Market
Chicago, IL
11.2021 - 05.2022
- Assisted customers with questions and concerns while managing inventory and returns.
- Ensured readiness for internal audits by maintaining accurate records.
- Provided efficient support to team members and customers during busy periods.
Cashier & Team Trainer
Mariano’s
Chicago, IL
02.2020 - 11.2020
- Provided friendly, accurate service to customers at checkout.
- Trained and mentored new employees to maintain service quality.
- Handled customer complaints and resolved issues professionally.
Office Aide
Holsten Human Capital Development
Chicago, IL
05.2019 - 10.2019
- Supported the admin team by managing the reception area and assisting with events.
- Created PowerPoint presentations, Excel reports, and flyers for meetings and outreach.
- Delivered excellent in-person customer service to visitors and clients.
Education
Associate of Applied Science - Digital Marketing & Advertising
Truman College
Chicago, IL07.2024
High School - undefined
Lincoln Park High School
Chicago, IL06.2021
High School - undefined
Jones College Preparatory High School
Chicago, IL06.2019
Skills
- Project Planning & Budgeting
- Public Speaking & Strong Verbal Communication
- Customer Service & Conflict Resolution
- Social Media Marketing
- Microsoft Word, Excel, Outlook
- Adobe Photoshop
- Customer Service
- Time Management
- Attention to Detail
- Complex Problem-Solving
- Courteous and Professional
- Strategy Development
Timeline
Golf Experience Associate & Event Coordinator
Five Iron Golf
09.2025 - Current
Golf Experience Associate
Five Iron Golf
11.2022 - 09.2025
Customer Success Associate
Laudi Vidni
05.2022 - 01.2023
Store Support
Whole Foods Market
11.2021 - 05.2022
Cashier & Team Trainer
Mariano’s
02.2020 - 11.2020
Office Aide
Holsten Human Capital Development
05.2019 - 10.2019
High School - undefined
Lincoln Park High School
High School - undefined
Jones College Preparatory High School
Associate of Applied Science - Digital Marketing & Advertising
Truman College