Mariah Marshall
Homewood
Summary
I am an enthusiastic motivated learner with a competent skill level in customer service. I am looking to be challenged in a new position that will allow me to gain more skills and knowledge as a customer service representative.
Overview
9
9
years of professional experience
Work History
Sortation
Western Post Temp
07.2025 - 11.2025
- Responsible for properly labeling and sorting items.
- Making sure that all shipping containers were cleaned, and organized ready for packing.
- Maintained the database of packages.
- Verify correct packing of items based on specific instruction.
Receptionist
Dental Dreams
03.2024 - 10.2024
- Answering calls and fielding them correctly
- Greeting visitors, and offering assistance.
- Providing directional guidance to all visitors.
- Relaying proper information about the company via telephone and in person.
- Maintain security and telecommunications systems
Receptionist
Super 8 Motel
01.2023 - 09.2024
- Checking in guests
- Handling special requests such as scheduling transportation, and wake-up calls for guests.
- Prepare bills and handled payments.
- Answering the phones providing information inquired about the facility.
- Carried out tasks on the computer by booking rooms, making reservations, and maintaining Excel charts.
Pickers
Amazon
02.2020 - 02.2022
- Operated handheld scanners to locate and pick items accurately and efficiently.
- Maintained organization of inventory to streamline picking processes and improve workflow.
- Collaborated with team members to ensure timely order fulfillment and accuracy of shipments.
- Trained new employees on safe picking procedures and best practices for efficiency.
- Implemented process improvements that reduced picking time while maintaining quality standards.
- Verified proper labeling and identification on all orders before shipment.
Cashier
Fuddruckers Restaurants LLC
05.2017 - 02.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, ensuring balanced drawers at the end of shifts.
- Assisted customers with menu selections and provided exceptional service to enhance dining experience.
- Trained new staff on cash handling procedures and customer service best practices.
- Monitored cleanliness of work areas, adhering to health and safety regulations consistently.
- Welcomed customers and helped determine their needs.
Education
General Studies
Prairie State College
Chicago Heights, IL11-2017
Skills
- EXCEPTIONAL CUSTOMER SERVICE
- ATTENTION TO DETAIL
- EXCELLENT VERBAL COMMUNICATION
- VERY DETAIL-ORIENTED
- ADMINISTRATIVE SKILL SET
- PROBLEM-SOLVING
- EMOTIONAL INTELLIGENCE
Timeline
Sortation
Western Post Temp
07.2025 - 11.2025
Receptionist
Dental Dreams
03.2024 - 10.2024
Receptionist
Super 8 Motel
01.2023 - 09.2024
Pickers
Amazon
02.2020 - 02.2022
Cashier
Fuddruckers Restaurants LLC
05.2017 - 02.2019
General Studies
Prairie State College