Mariah Flowers
Chicago
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively unsupervised, acquire new skills quickly, and meet company needs through consistent and organized practices. Skilled in working under pressure and adept at adapting to new situations and challenges to enhance the organizational brand for customers and the company. Seeking an opportunity to apply knowledge and skills in a dedicated company where I can make a significant impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Management trainee
Ryder
09.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Cultivated a positive work culture that fostered collaboration, communication, and mutual respect among team members.
- Interacted well with customers to build connections and nurture relationships.
Management Trainee
Enteprise mobility
05.2022 - 09.2024
- Conducted research and analysis of customer feedback to identify areas of improvement in operational processes.
- Assisted with the development of new policies and procedures for daily operations.
- Provided on-the-job training to new employees in accordance with company standards.
- Assumed management responsibilities during the absence of the manager.
- Achieved a significant increase in matrix by making proactive decisions based on market expertise and business knowledge.
- Handled escalated concerns with professionalism and a thorough understanding of all aspects of the problem.
Sales Representative
ADT Security
09.2021 - 03.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Provided support and mentoring to new team members as they learned various navigational duties, such as selling and being confident.
- Contacted customers after sales were completed to assess satisfaction and determine immediate service needs.
- Set up installations for clients
- Built positive and productive customer relationships to drive consistent security sales.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Being in charge of certain sale territory.
- Customized sales techniques for individual clients and promoted products based on their specific needs.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- D2D sales
- Built positive and productive customer relationships to drive consistent security sales.
Pharmacy Technician
Walgreens
04.2021 - 12.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- worked as a cashier
- Double-checked and double-verified customer and insurance provider information.
- stock items and worked the floor as well.
- Was in charge of managing inventories, rotating stock, removing expired or damaged drug products, and resolving drug count discrepancies.
Front End Cashier
Sam’s club
06.2019 - 03.2021
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Promote/sell credit cards.
- Help in other areas as needed.
- Stock items.
- Helped customers make purchasing decisions and locate merchandise.
- Counted the cash in the register drawer at the start and end of each shift.
- Approached every question or concern with a calm and level-headed approach to successfully address any need. Stock items.
Team Member
McDonald's
06.2017 - 02.2020
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Prepare foods
- prepare for busy hours
- Bag food and take orders
- clean and sanitize
Education
BBA - Business Management
Saint Xavier University
Chicago, IL12-2022
High School Diploma -
Thornton Township High School
Harvey, IL05-2019
Skills
- Staff Training
- Customer Relationship Management (CRM)
- Negotiation
- Business Development
- Business Planning
- Sales
- Sales Techniques
- Marketing
- Communication skills
- Training and development
- Cash register
- Team building
- Complex problem solving
- Customer retention
- Calm under pressure
- Sales planning and implementation
- Leadership
- Performance evaluations
Affiliations
- Student council at saint Xavier university
- Inspire innovate non profit
Certification
- ServSafe Food Protection Manager Certification
- Google Ads Display Certification
- Google Ads Video Certification
Timeline
Operations Management trainee
Ryder
09.2024 - Current
Management Trainee
Enteprise mobility
05.2022 - 09.2024
Sales Representative
ADT Security
09.2021 - 03.2022
Pharmacy Technician
Walgreens
04.2021 - 12.2021
Front End Cashier
Sam’s club
06.2019 - 03.2021
Team Member
McDonald's
06.2017 - 02.2020
High School Diploma -
Thornton Township High School
BBA - Business Management
Saint Xavier University
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