Mariah Ellis
Chicago
Summary
Experienced customer support and claims specialist with over 6 years in fast-paced environments, including insurance, logistics, and project coordination. Skilled in resolving sensitive issues with urgency, empathy, and attention to detail. Adept at handling claims investigations, coordinating cross-functional responses, and using CRM/ticketing platforms like Jira and Zendesk. Proven ability to manage high caseloads while delivering exceptional customer experiences and protecting brand integrity. Thrives in dynamic settings that demand adaptability, clear communication, and sound judgment.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Lessen
08.2022 - Current
- Reduced aged work orders by 96%, improving claim lifecycle resolution times and response quality.
- Coordinated daily service dispatches to 15+ vendors, often handling escalated and safety-sensitive issues.
- Led cross-functional efforts to streamline service delivery, enhancing user satisfaction and reducing errors.
- Trained new team members on internal systems and support protocols, ensuring consistent customer experience.
- Managed data tracking in Excel and collaborated with teams via platforms similar to Jira/Zendesk.
Logistics Clerk
CEVA Logistics
03.2019 - 07.2022
- Monitored and resolved order discrepancies, improving accuracy in shipment handling by 91%.
- Collaborated with stakeholders and customers to resolve delivery and claims-related concerns.
- Supported inventory oversight and supply chain issue resolution, balancing efficiency and customer needs.
Customer Claims Support Specialist
Allstate
02.2018 - 08.2020
- Managed incoming claims inquiries for auto and property incidents, providing resolution with accuracy and empathy.
- Investigated customer claims using internal systems, documenting case details and following up for missing info.
- Escalated safety-sensitive or complex claims to senior adjusters and legal teams when necessary.
- Worked across tools like JIRA, internal CRMs, and ticketing platforms similar to Zendesk to resolve issues efficiently.
- Maintained performance metrics for case resolution time, accuracy, and customer satisfaction in a high-volume environment.
- Performed regular quality checks on processed claims data to ensure integrity of information entered into the system is maintained.
Education
Associate of Applied Science - Business
Midwestern Career College
10-2026
High School Diploma - undefined
Lindblom Math and Science Academy
01.2014
Skills
- Claims Handling & Resolution (Auto, Service, and Delivery-related)
- Customer Support & Issue Escalation
- Sensitive/Safety-Related Case Management
- Zendesk, JIRA, CRM & Ticketing Systems
- Written & Verbal Communication
- Cross-Functional Coordination
- Service Dispatch & Vendor Collaboration
- Time Management & Multitasking
- Data Analysis & Case Documentation
- Process Improvement & Risk Mitigation
Timeline
Project Coordinator
Lessen
08.2022 - Current
Logistics Clerk
CEVA Logistics
03.2019 - 07.2022
Customer Claims Support Specialist
Allstate
02.2018 - 08.2020
High School Diploma - undefined
Lindblom Math and Science Academy
Associate of Applied Science - Business
Midwestern Career College
Similar Profiles
Grant MucklerGrant Muckler
Vendor Representative at LessenVendor Representative at Lessen
Eddie LivelyEddie Lively
Senior Project Manager at LessenSenior Project Manager at Lessen
O'Shea RodgersO'Shea Rodgers
Account Representative at LessenAccount Representative at Lessen
Michael WarmusMichael Warmus
Vendor Relationship Representative at Lessen Inc.Vendor Relationship Representative at Lessen Inc.
Delisa GreeneDelisa Greene
Enrollment Compliance Manager at Chicago Public SchoolsEnrollment Compliance Manager at Chicago Public Schools