Mariah Cambric
Chicago
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Mariano's Grocery Store
02.2023 - 11.2025
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Processed transactions using point-of-sale systems, ensuring accuracy in cash handling and inventory management.
- Maintained store organization by restocking shelves and conducting regular inventory checks to optimize product availability.
- Collaborated with team members to enhance customer experience through effective communication and teamwork.
- Trained new staff in customer service protocols and operational procedures to ensure consistent service quality.
Customer Service Lead
JOANN Fabrics and Crafts
12.2021 - 02.2023
- Led customer service team in delivering exceptional support and resolving inquiries effectively.
- Trained and mentored new employees on best practices for customer engagement and problem resolution.
- Streamlined communication processes, enhancing team collaboration and response times to customer needs.
- Developed training materials that improved staff knowledge of products and services offered in-store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Warehouse Associate
Amazon
02.2020 - 12.2021
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Conducted inventory checks and ensured accurate stock levels through systematic organization.
- Implemented safety protocols, reducing workplace incidents and promoting a culture of safety compliance.
- Collaborated with team members to optimize workflow and enhance productivity across shifts.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
High School Diploma -
Thornridge High School
Dolton, IL06-2019
Skills
- Client support
- Support resolution skills
- Conflict resolution
- Cross-functional collaboration
- Analytical problem-solving
- Deadline adherence
- Results driven
- Customer service
- Customer support
Timeline
Customer Service Associate
Mariano's Grocery Store
02.2023 - 11.2025
Customer Service Lead
JOANN Fabrics and Crafts
12.2021 - 02.2023
Warehouse Associate
Amazon
02.2020 - 12.2021
High School Diploma -
Thornridge High School