Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Esmeralda Gutierrez Velasquez

Maria Esmeralda Gutierrez Velasquez

Monmouth

Summary

Results-driven employee retention program coordinator with a strong background in training coordination and team leadership. Expertise in effective communication and customer relationship management has led to significant improvements in employee engagement and satisfaction. Proven ability to enhance organizational performance through strategic training initiatives and leadership skills.

Overview

11
11
years of professional experience

Work History

Employee Retention Program Coordinator

Fortrex
Monmouth
09.2019 - 10.2025
  • Prepared reports on progress towards program goals for management review.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Provided training to new hires on office policies and procedures.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.

Office Manager

PSSI Sanitation
Monmouth
05.2014 - 08.2018
  • Trained new employees on office protocols and best practices to ensure seamless integration.
  • Supervised staff members by organizing schedules and delegating tasks effectively.
  • Recruited, interviewed, and selected candidates to fill vacant roles efficiently.
  • Managed team dynamics to maintain optimal productivity while training new hires.

Education

High School Diploma -

Roseville High School
Monmouth, IL
05-2007

Skills

  • Employee training and development
  • Team leadership and oversight
  • Customer relationship management
  • Training coordination and facilitation
  • Office administration and support
  • Onsite tours and presentations
  • Bilingual communication

Languages

Spanish
Native/ Bilingual

Timeline

Employee Retention Program Coordinator

Fortrex
09.2019 - 10.2025

Office Manager

PSSI Sanitation
05.2014 - 08.2018

High School Diploma -

Roseville High School
Maria Esmeralda Gutierrez Velasquez