Maria De La Luz Arroyo
Chicago
Summary
Experienced and reliable hospital telecommunicator with over 20 years in fast-paced healthcare environments. Serves as a reliable point of contact between patients and clinical staff, helping to ensure seamless communication and coordinated care. Knowledgeable in managing multi-line phone systems, problem-solving, and multitasking, with a strong focus on quality patient care. Committed to delivering excellent patient experiences and supporting smooth tasks and operations through clear communication, attention to detail, and a calm, professional demeanor. Eager to create positive and smooth transitional experiences for staff, families, and patients.
Overview
23
23
years of professional experience
Work History
Senior Telcom Operator
Humboldt Park Health
Chicago
07.2002 - Current
- Ensure the effective and efficient operation of the paging system, and conduct a wide variety of paging functions.
- Responded to and coordinated emergency code activations (e.g., Code Blue, Code Red), ensuring timely dispatch of appropriate personnel, and adherence to hospital protocols.
- Provided front-line information and assistance to patients, families, and visitors with professionalism, empathy, and cultural sensitivity (e.g., transportation, location of patients, escorting patients, and receiving packages).
- Trained and mentored junior communication desk staff, fostering consistent service delivery and protocol adherence.
- Enforced hospital visitor policies and managed access control at the front desk, maintaining safety and confidentiality standards.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Issued room keys, provided instructions, and escorted guests and staff to the desired location.
- Provided assistance in resolving conflicts between guests or other personnel.
- Welcomed staff, guests, families, and patients, and engaged in friendly conversations while conducting the check-in process.
Skills
- Trained in operating Expanse EMR, Microsoft Outlook, and Switchboard management system
- Customer service
- Front-line information
- Teamwork
- Problem-solving aptitude
- Crisis communication
- Staff training
- Patient information management
- Efficient multitasking abilities
References
Available upon request
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Senior Telcom Operator
Humboldt Park Health
07.2002 - Current
Similar Profiles
Caitlin PrestageCaitlin Prestage
Art Therapist at Humboldt Park HealthArt Therapist at Humboldt Park Health
Melanie GarciaMelanie Garcia
ICU Unit Secretary at Humboldt Park Health - HPHICU Unit Secretary at Humboldt Park Health - HPH
Marisol Chavez-RodriguezMarisol Chavez-Rodriguez
Medical Assistant at Humboldt Park HealthMedical Assistant at Humboldt Park Health
Devon WoodsDevon Woods
Medical Supply Delivery Driver at AxiosMedical Supply Delivery Driver at Axios
Yashvi PatelYashvi Patel
Client Specialist at Technology Solutions UICClient Specialist at Technology Solutions UIC