Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Villa Godoy

Chicago

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

14
14
years of professional experience

Work History

E-Commerce Personal Shopper

Amazon
08.2022 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Cashier

HMSHost
05.2010 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register to record transactions accurately and efficiently.

Education

Associate of Arts - Education

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
05.2018

High School Diploma -

Prosser Career Academy
Chicago, IL
06.2006

Skills

  • Planning and Organization
  • Prioritizing Orders
  • Documentation and Reporting
  • Purchase Recommendations
  • Customer Service
  • Accurate Money Handling
  • Decision-Making
  • Payment Processing
  • Product Knowledge

Languages

Spanish
Native or Bilingual

Timeline

E-Commerce Personal Shopper

Amazon
08.2022 - Current

Cashier

HMSHost
05.2010 - 03.2020

Associate of Arts - Education

City Colleges of Chicago - Wilbur Wright College

High School Diploma -

Prosser Career Academy

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Maria Villa Godoy