Summary
Overview
Work History
Education
Skills
Affiliations
Language Skills
Timeline
Generic

Maria Victoria Martinez

Worth

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Lunchroom Supervisor

Worth School District 127
08.2025 - 09.2025
  • Supervised lunchroom activities, ensuring safe and orderly environment for students.
  • Coordinated with kitchen staff to maintain food quality and presentation standards.
  • Implemented behavior management strategies, promoting positive interactions among students.
  • Conducted regular inspections of lunchroom facilities to uphold cleanliness and safety standards.

Personal Care Assistant

State Of Illinois Dept. Of Human Resource Division Of Rehab
02.2014 - 04.2025
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.

Personal Care Assistant

Sahara Home Care
10.2021 - 03.2025
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.

Bank Teller/Inside Sales Representative

TCF National Bank
10.2011 - 01.2013
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided customer records, account statements and copies of checks.

Cashier

K&G Fashion Superstore
11.2010 - 11.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier/Evening Manager

Ace Coffee Bar Inc.
08.2009 - 10.2010
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Associate of Arts - Criminal Justice

Morton College
12.2013

Skills

  • Customer service
  • Data entry
  • Critical thinking
  • Active listening
  • Personal hygiene assistance
  • Housekeeping tasks
  • Compassionate caregiving
  • Meal preparation
  • Supervisory experience
  • Sanitation procedures
  • Child development
  • Nutrition
  • Menu planning

Affiliations

MORTON COLLEGE COLD CASE INSTITUTE - STUDENT INVESTIGATOR

Language Skills

English Spoken: Advanced
Written: Advanced
Read: Advanced

Timeline

Lunchroom Supervisor

Worth School District 127
08.2025 - 09.2025

Personal Care Assistant

Sahara Home Care
10.2021 - 03.2025

Personal Care Assistant

State Of Illinois Dept. Of Human Resource Division Of Rehab
02.2014 - 04.2025

Bank Teller/Inside Sales Representative

TCF National Bank
10.2011 - 01.2013

Cashier

K&G Fashion Superstore
11.2010 - 11.2011

Cashier/Evening Manager

Ace Coffee Bar Inc.
08.2009 - 10.2010

Associate of Arts - Criminal Justice

Morton College

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Maria Victoria Martinez