Maria Silva
Creve Coeur
Summary
Professional with experience in customer service and sales, demonstrating strong communication skills and a commitment to meeting client needs. Assisted in training new staff, ensuring adherence to food safety standards while effectively managing customer orders and special requests. Proven ability to collaborate with team members to enhance service delivery and resolve conflicts efficiently. Bilingual in Spanish and English, facilitating effective interactions with diverse clientele.
Overview
19
19
years of professional experience
Work History
Server
Red Robin
East Peoria
07.2021 - Current
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Sales Rep./ Customer Service Agent
The Room Place
Peoria
05.2018 - 05.2021
- As a sales representative for The Room Place I was one of the top 5 sales leads in my store.
- As a customer service agent, I learned about our computer programs, worked with customers over the phone and face to face. Assistaning in their needs with delivery, a product issue, and if any complaints.
- Researched competitors' products, prices, and sales techniques.
- With my experience as a sales representative I learned about our products and our financing.
- Working closely with our customers, building rapport to find what better suits their needs.
- Developed and maintained relationships with key clients to ensure repeat business.
Sales Representative
Sprint
Peoria
11.2017 - 05.2018
- I started in November of 2017 Store agent.
- Provided accurate pricing information on products or services requested by customers.
- Upsold additional products or services when applicable during phone calls.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
Sales Representative
Boost Mobile
Peoria
02.2017 - 05.2018
- Answered incoming calls from potential customers, provided product information and answered questions.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
Server/ Bartender
Olive Garden
Peoria
08.2013 - 10.2016
- At Olive Garden I started as a waitress for a year.
- Served and presented the guested with theirs delicious food.
- A year later I was offered the bartending job.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Store Associate
Bergners
Peoria
01.2012 - 02.2014
- Stocked shelves with merchandise and maintained inventory levels.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Operated scanning equipment for price checks and stock replenishment.
- Provided cash register operations and handled customer payments.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Volunteer
Saint Mary's Cathedral
Peoria
01.2006 - 12.2012
- At Saint Mary's Cathedral, I volunteered during the school year with their communion and confirmation classes.
- With those classes I would substitute, teach or sit and help as a teachers aide.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Provided guidance and support to fellow volunteers during their shifts.
- During the summer they held a summer camp, in which I volunteered as a counselor.
Education
Diploma -
Peoria Notre Dame High school
01.2011
Skills
- Bilingual in Spanish and English
- Customer service skills
- Sales motivation
- Menu knowledge
- Customer service
- Food safety
- Team collaboration
- Conflict resolution
- Time management
- Sales techniques
- Training new staff
- Multitasking abilities
- Table setting knowledge
- Attention to detail
Timeline
Server
Red Robin
07.2021 - Current
Sales Rep./ Customer Service Agent
The Room Place
05.2018 - 05.2021
Sales Representative
Sprint
11.2017 - 05.2018
Sales Representative
Boost Mobile
02.2017 - 05.2018
Server/ Bartender
Olive Garden
08.2013 - 10.2016
Store Associate
Bergners
01.2012 - 02.2014
Volunteer
Saint Mary's Cathedral
01.2006 - 12.2012
Diploma -
Peoria Notre Dame High school