Maria Rodriguez
Bensenville,IL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Suburban Orthopedics
08.2024 - 11.2024
- Managed hospital facesheets by locating consultation and operative reports from hospitals, and registering patient including the consult and/or operative scheduled date to our system.
- Managed phone and email referrals from each doctor and helped register and schedule patients for upcoming appointments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Scanned authorization for operative procedure and additional documentations from patient's surgery.
Team Leader Patient Service Representative
Suburban Orthopedics
08.2023 - 11.2024
- Organized Admin team meetings monthly to review responsibility specifics to correct common mistakes on appointments scheduled in all four locations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Empowered team members by delegating responsibilities according to all individual strengths and areas of expertise.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Front Desk Receptionist
Suburban Orthopedics
08.2022 - 09.2022
- Checked patients in and out of their appointment
- Scheduled patient’s follow-up appointments once checked out, asked for feedback from their visit with the doctor
- Printed out work duty status forms, and physical therapy forms for worker’s comp patients
- Sorted forms received from fax machine and organized forms in all doctor’s bins
- Scanned patient documents and organized in patient’s profiles
- Received patient calls in regard to their account
- Scanned faxed forms to the correct patient accounts for future reference for the doctors to review
Assistant Account Representative
Andres Medical Billing
08.2020 - 01.2022
- Called insurance carriers (Medical, worker’s comp, auto) to check the status of a patient’s claim
- Received and made phone calls to patients in regard to questions their account and their insurance, requesting additional insurance information, payments and financial assistance
- Faxed documents to fire departments, insurance carriers, and attorney’s offices
- Mailed out Liens to attorney offices, 1500 forms to insurance carriers (Medical, worker’s comp, auto), patient invoices and hardship approval letters
- Reviewed insurance denials from Waystar (software), reviewed eligibility through One Source, reviewed patient accounts through ESO (software)
Assistant Manager
Mario’s Pizza
07.2009 - 08.2020
- Took orders from customers in person and over the phone
- Managed inventory by the end of the day
- Closed out the end of day sales
- Delivered food orders around Schaumburg area
- Supervised kitchen staff
- Took a Manager’s Certification online course
Education
High School Diploma -
Elk Grove High School
Elk Grove High School 05.2012
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
- Time management
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
- Scheduling
- Data organization
- Microsoft PowerPoint
- Professional communication
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Suburban Orthopedics
08.2024 - 11.2024
Team Leader Patient Service Representative
Suburban Orthopedics
08.2023 - 11.2024
Front Desk Receptionist
Suburban Orthopedics
08.2022 - 09.2022
Assistant Account Representative
Andres Medical Billing
08.2020 - 01.2022
Assistant Manager
Mario’s Pizza
07.2009 - 08.2020
High School Diploma -
Elk Grove High School
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